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Product Manager, Core Messaging



Posted over 30 days ago...


Join Braze as a Product Manager and Fuel Global Messaging Innovation with a Passionate Team


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New York

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In-person- New York United States

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Expires at anytime

Organisation summary

Braze is a customer engagement platform that connects brands with their customers in real-time, providing powerful cross-channel messaging and journey orchestration. As a certified Great Place to Work®, Braze offers a dynamic environment where growth and loyalty are fostered through creative engagement. With accolades across the U.S., UK, and Singapore, including recognition for workplace wellbeing, gender equality, and tech excellence, Braze is an exciting global company with a vibrant culture and opportunities for professional development.

Role Summary

  • Develop the product roadmap for Braze's Core Messaging area.
  • Collaborate with engineers and product designers to innovate and launch new products.
  • Utilize feedback loops to understand customer problems and devise creative solutions.
  • Work across Product teams to build scalable, cost-effective technology solutions.
  • Manage stakeholder expectations and communicate progress effectively.
  • Lead the Core Messaging team's quarterly and annual planning.
  • Analyze various inputs to prioritize product development tasks.

Role Requirements

  • Minimum of 3 years in Product Management.
  • Strong communication, collaboration, organization, and persuasion skills.
  • Technical acumen with an understanding of distributed systems and core technologies.
  • Proactive and positive attitude with a drive to complete projects successfully.
  • Experience in balancing multiple strategic and tactical projects.
  • A willingness to learn and grow within the company.
  • Experience in a B2B SaaS company and high-scale technology startup (preferred).

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.


We seek an experienced Product Manager to join our growing product team. Product Managers at Braze build the product roadmap for a given product area and work closely with engineers and product designers to bring new products to life. 

This Product Manager will support the Core Messaging Team. The Core Messaging Team is responsible for designing and maintaining the essential Braze backend technologies to orchestrate and send messages. The Core Messaging team owns the critical workflows for marketers to send and users to receive messages with Braze reliably at scale.

Braze operates at a massive scale, collecting hundreds of billions of data points each month and sending billions of messages to end-users daily. A successful candidate will be curious, strategic, organized, data-driven, creative, and customer-focused.


  • Collaborate closely with Engineers, Product Managers, Product Designers, and stakeholders across the business to scope effective solutions, build, prioritize, and execute the Core Messaging roadmap
  • Setup qualitative and quantitative feedback loops to dive into our customers’ problems and build proposals to address them creatively
  • Deeply understand Braze’s technology ecosystem and work across Product teams to build performant, cost-effective, scalable solutions
  • Establish and manage internal and external stakeholder expectations, and communicate progress and decisions effectively
  • Run point on launching features and functionality released by the team
  • Lead the Core Messaging team’s quarterly OKR and annual planning processes
  • Prioritize the most important next steps for our product by analyzing inputs from a wide variety of sources (user feedback, research, usage data, support requests, etc)


  • 3+ years of Product Management experience
  • Strong communication, collaboration, organization, and persuasion skills
  • Strong technical experience. You understand how distributed systems work, have working knowledge of core technologies used and performance optimization, are familiar with SLIs, SLOs, and SLAs, and as a bonus perhaps have experience developing as well
  • A proactive, positive, can-do attitude. You consistently drive projects to successful completion and proactively seek opportunities to enhance both processes and products.
  • Ability to work within a cross-functional team and balance multiple strategic and tactical projects at once
  • Eagerness to learn and grow
  • Bonus:
    • Experience working at a B2B SaaS company
    • Experience at a high-scale technology startup (we operate at the scale of billions of users)

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $112,000 and $175,500/year with an expected On Target Earnings (OTE) between $140,000 and $195,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.


Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®


Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.


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