Senior Director, Corporate Communications

WHAT YOU'LL DO

Reporting to the VP of Corporate Marketing, this role will oversee all global corporate communications, including external communications (PR, earned speaking, awards, executive visibility/thought leadership), financial communications, organic social media, executive communications,  internal communications, and crisis communications. We are seeking a strategic thinker, a strong communicator, and a collaborative team player who can own the development and execution of a comprehensive corporate communications strategy that proactively builds brand awareness, communicates key messages and stories to internal and external audiences, and appropriately manages brand risk for a public company.  

Responsibilities:

• Drive an integrated communications strategy incorporating media relations, earned speaking opportunities, awards, executive visibility, customer and partner activities, and creative PR programs that position Braze as a thought leader in customer engagement and marketing technology. This includes building relationships with media and influencers across trade, tech, and broader business outlets, including broadcast media.
• Influence, evolve, and drive the company narrative for Braze public positioning, partnering closely with Marketing leadership and cross-functional teams to maintain clearly articulated and differentiated corporate communications strategy.
• Oversee the development and production of communication materials, such as press releases, contributed content, speeches, presentations, and social media content, demonstrating the ability to tell strong, concise stories across mediums.
• Be a thought partner to the broader Marketing and Braze company leadership, by staying abreast of the latest trends, having a point of view on which PR and social activities to prioritize, knowing who we should engage with, and knowing who influences conversations in the market— all while linking these activities back to supporting the company’s growth.
• Partner closely with all other leaders in Marketing, including Global Events & Content, Product Marketing, Demand Generation, and other thought leaders in the organization to identify trending topics, determine key awareness channels, and experiment with campaign tactics.
• Oversee global PR agencies and work closely with regional marketing leaders to establish local corporate communications processes that drive global consistency in our message with local nuance, creating awareness for Braze in both core and emerging markets across AMER, APAC, EMEA, and LATAM. 
• Work alongside Investor Relations and Securities Counsel on all corporate disclosure and public company communications needs, including quarterly earnings, review and release of material information, etc. 
• Direct social media team to build an active and meaningful social media strategy across LinkedIn, X, Instagram, and more.
• Drive internal communications strategy, including employee communications and executive communications, by partnering with senior management, internal comms team and People team to build, refine, and anticipate needs for internal company messaging.
• Identify and manage potential communication risks and issues, developing and implementing crisis and rapid response communication plans.
• Be a cross-functional leader and ensure the work we produce is cohesive, thoughtfully crafted, and well executed.
• Collaborate closely with leadership to determine success metrics across all elements of corporate communications, and inspire action through data-driven insights to drive comms teams to execute with operational rigor and efficiency.
• Lead, manage, mentor, and grow a high-performing team of managers and individual contributors. 
• Demonstrate functional leadership in the Chief Business Officer (CBO) organization, which includes in-office presence at least one day per week, and may require travel for various team offsites, events, and commitments outside the standard work week from time to time. 

WHO YOU ARE:

• 12+ years of experience in corporate communications, including internal and external comms, with at least 3 years leading and developing a team of comms professionals and agency relationships.
• B2B SaaS experience required; ideally with experience at a public company or late-stage, high-growth startup.
• Strong media relations skills and an existing network of relevant contacts across tech and business outlets.
• Seasoned, empathetic leader who balances the needs of your team with the needs of the business. 
• Excellent writing skills with the ability to craft quality content on tight deadlines, adapting writing styles to match executives, company personality, and various audiences, outlets and content formats. 

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $160,000 and $192,000/year with an expected On Target Earnings (OTE) between $200,000 and $240,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.