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Senior Manager, Business Operations



Posted over 30 days ago...


Join Braze as a Business Operations Manager and become an integral part of a high-energy, dynamic team that thrives on collaboration and innovation.


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San Francisco

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In-person- San Francisco United States

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Expires at anytime

Organisation summary

Braze is a customer engagement powerhouse that helps brands form lasting connections with their customers. With a platform that allows marketers to harness data for real-time, cross-channel interactions, Braze is fostering growth and loyalty across the globe. Recognized as a Great Place to Work® in multiple regions, our culture blends professional growth with work-life harmony, offering an environment where you can thrive alongside a passionate and supportive community. Headquartered in New York City, Braze boasts a diverse global presence, with teams in major cities and remote locations worldwide.

Role Summary

  • Drive strategic initiatives and improve operational processes within the Office of the CBO.
  • Implement business processes to support Marketing and GTM initiatives.
  • Identify operational gaps and develop scaling strategies.
  • Optimize cross-team processes, analyze data, and monitor KPIs to meet goals.
  • Formalize communication and planning to ensure process adoption.
  • Manage cross-functional project delivery and stakeholder engagement.
  • Create knowledge-sharing channels to enhance visibility into CBO initiatives.

Role Requirements

  • High productivity with the ability to own and shape strategy.
  • Structured thinker with a knack for identifying key opportunities.
  • Expertise in prioritization with a history of managing multiple demands.
  • Team-oriented mindset and a positive, high-energy attitude.
  • Experience in operations, program, or project management, preferably in SaaS.

Application Process Details

Details of the application process are not provided, but candidates interested in making an impact at Braze are encouraged to apply.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.


Braze is looking for a Business Operations Manager to strengthen cross-functional alignment and operational rigor in the office of the CBO. This role is reporting into the Senior Director of Business Practices, and Chief of Staff to the CBO, this role will drive critical strategic initiatives, strengthen operational processes, ensure accountability, and establish effective communication channels.This is an integral role in the Office of the CBO, taking strategic ideas and projects from conception through to execution and impact.

  • Implement business processes and cadences that support execution of both Marketing and GTM initiatives
  • Identify operational gaps, and build a long-term operational scaling strategy
  • Provide operations support by optimizing processes, collaborating with teams, analyzing data, contributing to strategy, monitoring key performance indicators, and addressing specific needs to meet sales targets and ensure organizational success
  • Formalize planning and communication cadence from the top down and socialize new processes to ensure broad adoption
  • Provide end-to-end project management for the delivery of cross-functional initiatives, including stakeholder management, setting and monitoring of project milestones, data collection, and final delivery
  • Create channels for cross-functional knowledge sharing, increasing visibility into CBO initiatives
  • Hold stakeholders accountable to processes and procedures while keeping documentation updated
  • Collaborate effectively with colleagues across the organization, and focus on achieving results quickly and efficiently


  • High productivity: Take meaningful responsibility and initiative for shaping and executing our strategy with limited oversight.
  • Structured in thinking and approach: Develop and leverage frameworks to help structure the team’s thinking, facilitate alignment across various stakeholders, and identify 80/20 opportunities to reach insightful, actionable answers without analysis overload.
  • An expert at prioritization: Experience (and an enjoyment of!) balancing numerous priorities and demands.
  • Team-oriented: Energized by teamwork and skilled in cross-functional collaboration.
  • High-energy with a positive attitude: Motivated to work hard and drive results in a fast-paced environment.
  • Operations, program management or project management experience in SaaS highly preferred.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $136,000 and $157,600/year with an expected On Target Earnings (OTE) between $170,000 and $197,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.


Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®


Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.


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