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Join Payhawk's Dynamic Team as a Customer Onboarding Specialist and Revolutionize Spend Management for Global Businesses
Overview
Salary
No salary declared 😔
Location
Sofia
Nomad Friendly?
98% Remote- Europe
Expires
Expires at anytime
Organisation summary
Payhawk is a trailblazing spend management platform that simplifies company expenses, combining cards, reimbursements, and payable accounts. With a mission to empower finance teams globally, Payhawk serves a diverse clientele in over 30 countries and is powered by prestigious investors. Embrace the opportunity to work within a vibrant, international team across several major cities and contribute to a visionary company that's reshaping financial operations for scaling businesses.
Role Summary
- Onboard new customers and tailor the setup of Payhawk accounts to their specific needs.
- Create detailed project plans to ensure efficient and timely system roll-outs.
- Manage stakeholder relationships across various phases of the customer journey.
- Develop trust-based client relationships and provide consultative support for optimal product use.
Role Requirements
- Minimum 2 years as a Customer Success Specialist/Project Manager in SaaS or a relevant degree for recent graduates.
- Tech-savviness with a full understanding of our software's capabilities.
- Fluency in German and English, both spoken and written.
- Strong communication skills and the ability to convey complex ideas clearly.
- Exceptional organizational skills and attention to detail.
- A quick learner who can keep pace in a rapidly growing environment.
- Proven ability to prioritize and multitask effectively.
- Previous fintech industry experience is a plus.
Benefits
- 30 days of paid holiday leave.
- Competitive salary and benefits package.
- Additional medical coverage.
- Office exchange policy with international locations.
- Fully funded Multisport card.
- Flexible hours and work-from-home options.
- In-office massages and personal assistant services.
- Frequent company-wide events.
- Use the innovative Payhawk product.
Company Mission Payhawk is the leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir, Gtmhub, and Wagestream. With offices in New York, London, Berlin, Barcelona, Paris, Amsterdam and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Earlybird Digital East, and Eleven Ventures.
The Role Onboard new customers by understanding their needs and support with the proper set-up of their Payhawk’s account, native integrations and training on the system. Create a project plan for each client, detailing the tasks that need to be completed for a timely installation and roll-out while managing different external & internal stakeholders. Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey. Develop strong relationships with our clients to build trust during the implementation process & afterwards by providing a consultative approach to ensure a proper utilization of Payhawk.
Job Requirements 2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree. Tech savvy with an ability to fully understand our software. You have Native/Near native level of both German and English. Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way. Excellent organisation skills and detail oriented. Fast learner and capable to keep up with a fast growing environment. Ability to prioritise and multitask with clients and colleagues. Experience in the fintech industry is preferred.
Benefits 30 days holiday paid leave. Competitive compensation package. Additional Medical. A week exchange policy to another Payhawk office (London, Berlin, Barcelona, Sofia, Paris). Multisport card fully funded by us. Flexible working hours and opportunity to work from home. Company office massages. Personal assistant service. Regular team-wide events. Opportunity to use the Payhawk product.
