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Claims Partnerships Lead



Posted over 30 days ago...


Join Marshmallow as a Claims Partnerships Lead and revolutionize insurance through strategic relationships and a customer-focused journey


icon Salary

No salary declared 😔

icon Location

London, UK

icon Nomad Friendly?

100% Remote- Worldwide

icon Expires

Expires at anytime

Organisation Summary

Marshmallow is a game-changing insurance company, dedicated to creating fair and accessible insurance products for those moving to the UK. With a mission to support the underrepresented, Marshmallow leverages innovative thinking to address the needs of its diverse clientele, making a significant impact in the financial services sector.

Role Summary

  • Forge and nurture strong partnerships to enhance the claims process.
  • Collaborate across teams, including engineering, product, design, and operations.
  • Drive strategic initiatives and contribute to Marshmallow's success.
  • Lead autonomously while being an integral part of the Claims Leadership group.

Role Requirements

  • Strategic thinker with attention to detail.
  • Thrives in a high-growth, dynamic environment.
  • Exceptional interpersonal skills with a knack for building trust.
  • Commercial acumen with the ability to influence.

Application Process Details

  • Initial 30-minute call with Talent Acquisition Partner.
  • One-hour skill-based interview with the Claims team.
  • One-hour culture fit interview.

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The Role We're looking for a Claims Partnerships Lead with proven leadership skills, who will relish the challenge of building strong relationships with our partners to achieve a best in class claims journey. The role will work closely with all members of our Claims Leadership group whilst allowing for autonomous work and decision making. This is an opportunity to collaborate with engineers, product managers, designers, underwriters and our operations team to set us up for success.

Job Requirements You have a proven ability to think strategically but are also able to get deep into the detail. You enjoy working in a high growth environment and are highly adaptable to change. You are a strong people person who is able to build trust and rapport with external partners and colleagues. You are commercially minded and able to influence decisions for the benefit of Marshmallow.

Benefits Flexible working, competitive bonus scheme, flexible benefits budget, sabbatical leave, work from anywhere, mental wellbeing support, learning and development, private health care, medical cash plan, tech scheme, 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Application Details We break it up into 3 stages: Initial call with Lotti Cook, Talent Acquisition Partner (30 mins), a skill-based interview where you will discuss your previous experience with two members of our Claims team (1 hour), a culture interview to check that your work style fits our processes and values (1 hour).

Additional Information To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Everyone belongs at Marshmallow. We're committed to hiring without judgement, prejudice or bias. We encourage everyone to apply for our open roles.


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