Return to jobs Return to jobs

Sales and Customer Retention Specialist



Posted over 30 days ago...


Join Marshmallow as a Sales and Customer Retention Specialist and Revolutionize Insurance for Marginalized Communities


icon Salary

No salary declared 😔

icon Location


icon Nomad Friendly?

In-person- Budapest Hungary

icon Expires

Expires at anytime

Organisation summary

Marshmallow is an innovative and profitable company challenging the norms of the insurance industry by focusing on underserved individuals, particularly those new to the UK. Leveraging cutting-edge technology, Marshmallow is dedicated to understanding and meeting the unique needs of marginalized customers, offering them fair and accessible insurance options.

Role Summary

  • Be a key player in the Customer Loyalty Team focusing on policy renewals.
  • Engage customers via Live Chat to encourage policy renewals.
  • Promote Marshmallow’s benefits and understand customer behavior to enhance retention.

Role Requirements

  • Exceptional communication skills.
  • Proactive and can work independently.
  • Aims to impact the business positively.
  • Sales experience, especially in Renewals or Retention, is preferred.
  • Digital communication and live chat experience are beneficial.


  • Flexible office working and personal learning budgets.
  • Mental wellbeing support and competitive bonus scheme.
  • Healthcare package, transportation memberships, and more.

Additional Information

  • ‘Out of hours’ work, including weekends and late shifts, is required.
  • Next onboarding day: 4th March, 2024.
  • Marshmallow values diversity and encourages all to apply.

Marshmallow is a company that was started to address the unfair insurance prices for people who move to the UK. We use technology to serve people that are often overlooked by financial services companies, solving important problems for people who need it most. We are profitable and growing, with a mission to help marginalised customers by learning about their experiences, and building our company around their needs.

The role of Sales and Customer Retention Specialist is part of the Customer Loyalty Team, which is at the heart of everything we do at Marshmallow. The focus of this team will initially be based around renewals, but may progress into other aspects of the customer journey such as cancellations. You will be speaking with customers via Live Chat whose policies are due to expire, guiding and influencing customers to renew their policy, promoting the perks of having a policy with Marshmallow, and identifying key trends and patterns in customer behaviour.

Job requirements include excellent communication skills, a self-starter attitude, and a motivation to positively influence commercial aspects of the business. Experience in a Sales focused background, especially in a Renewals or Retention based role, would be a huge advantage. Experience in a digital role involving live chat communication is also a big plus.

Benefits include flexi-office working, personal budgets for learning and development, mental wellbeing support, competitive bonus scheme, SZÉP card, sabbatical leave, work from anywhere policy, Medicover Blue package, All You Can Move membership or Monthly BKK pass, and more.

Please note that due to the nature of the role, some ‘out of hours’ work will be required. You will need to be able to work 2-3 weekend days per month and 1-2 late shifts (1-10pm) per week, as defined by a rota. You will also be required to work occasional bank holidays. Our next onboarding day for the role will be: 4th March, 2024.

We are committed to hiring without judgement, prejudice or bias and encourage everyone to apply for our open roles. We are working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.


Hire with Escape

Showcase your progressive organisation and post your open roles to the biggest UK community of purpose driven job seekers.

Get Started