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Counter Fraud Investigator



Posted over 30 days ago...


Join Marshmallow as a Counter Fraud Investigator and help protect an innovative insurance company from fraud while enjoying exceptional benefits and a vibrant culture.


icon Salary

No salary declared 😔

icon Location

London, UK

icon Nomad Friendly?

100% Remote- Worldwide

icon Expires

Expires at anytime

Organisation summary

Marshmallow is an innovative insurance company that specializes in offering fair prices to individuals who have relocated to the UK. Leveraging advanced technology, Marshmallow serves a demographic often neglected by traditional financial institutions. The company is driven by a culture of daily progress, creativity, and relentless experimentation, all aimed at fulfilling customer needs in the most efficient ways.

Role Summary

  • Defend Marshmallow against fraudulent insurance claims.
  • Review new fraud referrals and conduct thorough investigations.
  • Monitor ongoing cases and guide the resolution process.
  • Improve fraud detection processes and tools to protect the company and customers.

Role Requirements

  • Organised and investigative mindset with high attention to detail.
  • Experience with Motor Claims Fraud and managing a portfolio of Suspected Fraud Claims.
  • Familiarity with personal injury, credit hire, and litigation claims.
  • Knowledge of Scottish claims is a bonus.

Application Process Details

  • Initial call with Talent Acquisition team.
  • Skill-based technical interview.
  • Culture fit interview.
  • Background checks as part of regulatory compliance.

Marshmallow is a company that was started with the mission to provide fair insurance prices for people who move to the UK. We use technology to serve people that are often overlooked by financial services companies, solving important problems for people who need it most. We are proud of the culture we’ve created, where we push for progress every day, take risks, think creatively and experiment relentlessly to meet our customer’s needs.

The role of a Counter Fraud Investigator in our Claims Fraud Team is to defend Marshmallow against fraudulent activity and help protect the company. You will be reviewing new fraud referrals and conducting investigations. Where concerns are identified, you will be monitoring developments and directing the next steps in the handling process to achieve a cost-efficient conclusion with minimal financial impact on the company. You will also be identifying opportunities to amend our processes, tools or product to faster spot fraud and protect both the company and innocent customers.

We are looking for someone who is organised, has an investigative mindset with strong attention to detail and accuracy, enjoys working in a high growth environment and is adaptable to change. You should have a strong understanding of the different types of Motor Claims Fraud and familiarity with managing a portfolio of Suspected Fraud Claims from start to finish. Experience with claims that feature personal injury, credit hire and litigation is required. Experience with Scottish claims is desirable.

We offer flexible working, a competitive bonus scheme, a flexible benefits budget, Sabbatical Leave, Work From Anywhere policy, mental wellbeing support, learning and development opportunities, private health care, a medical cash plan, tech scheme, and 33 days holiday. We also have a pension and cycle to work scheme, and we host monthly team socials and company-wide socials every month.

Our hiring process consists of an initial call with a member of our Talent Acquisition team, a skill-based technical interview, and a culture interview. We also conduct background checks on all new hires to meet our regulatory obligations as an FCA-authorised financial services company.


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