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Application Support Analyst - Italian Speaking


Posted over 30 days ago...

Join the Thriving Fintech Realm as an Application Support Specialist at


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No salary declared 😔

icon Location

Dublin, Ireland

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In-person- Dublin Ireland

icon Expires

Expires at anytime

Organisation summary is at the forefront of the fintech industry, revolutionizing how businesses engage in the digital economy. This dynamic company partners with prominent brands like Wise, Sony Electronics, and Klarna, providing a robust, cloud-based payments platform that fosters innovation and customer satisfaction. By joining, you become part of a mission-driven team committed to empowering communities and businesses worldwide.

Role Summary

  • Provide exceptional technical support for's payment products.
  • Communicate solutions to merchant issues with accuracy and empathy via various channels.
  • Utilize SQL, APIs, and other technical tools to troubleshoot and resolve incidents.
  • Work within Agile frameworks and handle multiple products simultaneously.
  • Engage with continuous integration and deployment processes in a fast-paced tech environment.

Role Requirements

  • Fluency in Italian is a must.
  • At least 2 years of experience in a technical support role with a product focus.
  • Proficient in SQL and familiar with APIs.
  • Understanding of incident management and processes.
  • Knowledge of software development concepts and lifecycle.
  • Experience in Agile environments and managing stakeholders.
  • Background in Computer/Information technologies or equivalent education.
  • Beneficial to have AWS experience and knowledge of microservices architecture.
  • Finance/payments industry experience is an advantage.

Company Description is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love.

The role We're looking for self-motivated teammates with passion and experience in a technical support role to join our international Merchant Care team providing high quality support for's payments product stack. As an Application Support colleague in our Level 2 Merchant Care team, you'll be using the right methods, tools, technical skills and product domain expertise, to respond to questions and issues raised by our merchants with care, accuracy, patience and empathy across different channels such as email, phone or chat.

Job requirements Mandatory requirement to speak Italian fluently. 2+ years of experience in a product focused technical support role. Strong SQL experience, including querying and investigating data. Experience working with APIs. Incident management and process understanding. Experience of software development concepts, lifecycle and technologies. Experience of working within Agile environments, managing multiple products at one time. Ability to work in a complex domain and a fast-moving technical environment. Exposure to Continuous Integration and Deployment workflows. Excellent communication skills and experience managing stakeholders of varying seniority and technical ability. Education and learning in Computer/Information technologies or equivalent. AWS experience or exposure is beneficial. Experience working within a microservices architecture/distributed architecture. Finance/payments experience is beneficial.

Benefits We work as one team. Wherever you come from. However you identify. And whichever payment method you use. Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success. When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.


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