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Application Support Analyst - French Speaking


Posted over 30 days ago...

Join, a Leading Fintech Powerhouse, as an Application Support Specialist.


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No salary declared 😔

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London, United Kingdom

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In-person- London United Kingdom

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Expires at anytime

Organisation Summary is at the forefront of the fintech revolution, offering cutting-edge payment solutions to empower digital businesses worldwide. By aligning with high-profile partners such as Wise, Sony Electronics, and Klarna, stands as a beacon of innovation and excellence within the financial technology sector. The company's culture celebrates diversity, encourages professional growth, and fosters a community where talented individuals come together to create something extraordinary.

Role Summary

  • Deliver exceptional technical support for's payment products.
  • Communicate effectively with merchants, providing solutions with empathy and precision.
  • Utilize various channels such as email, phone, or chat to address client issues.
  • Work within an international team dedicated to maintaining high-quality merchant care.

Role Requirements

  • Fluency in French.
  • At least 2 years of technical support experience in a product-focused role.
  • Proficiency in SQL for data querying and investigation.
  • Familiarity with API usage.
  • Understanding of incident management processes.
  • Knowledge of software development life cycles and technologies.
  • Experience in Agile environments and handling multiple products simultaneously.
  • Capability to navigate complex domains and rapidly-evolving technical landscapes.
  • Experience with Continuous Integration/Deployment workflows.
  • Strong communication skills and stakeholder management capabilities.
  • Background in Computer/Information Technologies or a related field.
  • AWS experience or exposure (advantageous).
  • Understanding of microservices/distributed architecture (advantageous).
  • Finance/payments industry experience (advantageous).

Company Description is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others.

The role We're looking for self-motivated teammates with passion and experience in a technical support role to join our international Merchant Care team providing high quality support for's payments product stack. As an Application Support colleague in our Level 2 Merchant Care team, you'll be using the right methods, tools, technical skills and product domain expertise, to respond to questions and issues raised by our merchants with care, accuracy, patience and empathy across different channels such as email, phone or chat.

Job requirements Mandatory requirement to speak French fluently. 2+ years of experience in a product focused technical support role. Strong SQL experience, including querying and investigating data. Experience working with APIs. Incident management and process understanding. Experience of software development concepts, lifecycle and technologies. Experience of working within Agile environments, managing multiple products at one time. Ability to work in a complex domain and a fast-moving technical environment. Exposure to Continuous Integration and Deployment workflows. Excellent communication skills and experience managing stakeholders of varying seniority and technical ability. Education and learning in Computer/Information technologies or equivalent. AWS experience or exposure is beneficial. Experience working within a microservices architecture/distributed architecture. Finance/payments experience is beneficial.

Benefits We work as one team. Wherever you come from. However you identify. And whichever payment method you use. Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success. When you join our team, we’ll empower you to unlock your potential so you can do your best work.


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