Return to jobs Return to jobs

Chargeback Associate


Posted over 30 days ago...

Join as a Dispute Resolution Associate and Propel Your Career in the Thriving Fintech Industry


icon Salary

No salary declared 😔

icon Location

Ebene, Mauritius

icon Nomad Friendly?

In-person- Quatre Bornes Mauritius

icon Expires

Expires at anytime

Organisation Summary is at the forefront of the fintech revolution, empowering businesses to excel in the digital economy. As a trusted partner of leading global brands, our cutting-edge, scalable payment solutions foster new product launches and delightful customer experiences. Join us and be a part of a dynamic team that values diversity and is committed to every employee's growth.

Role Summary

  • Manage the entire Dispute Resolution process on our Acquiring Platform.
  • Track and review merchant complaints and critical issues.
  • Collaborate and escalate cases within various teams to find resolutions.
  • Ensure comprehensive documentation of dispute cases.

Role Requirements

  • 1 – 2 years of experience in Dispute/Customer Support within financial services.
  • Strong customer focus with problem-solving abilities.
  • Effective communication and relationship-building skills.
  • Technical and analytical prowess.
  • Ability to multitask and prioritize flexibly.
  • Bachelor's degree or equivalent education.
  • Proficiency in English, both written and spoken.

Application Process Details

  • Don't hesitate to apply even if you don't meet every requirement.
  • We value diversity and are open to candidates who share our mission and values.
  • Inform us of any accommodations you need to support your application or work environment.

Company Description is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love.

The Role is actively seeking a highly motivated Dispute Resolution Associate, responsible for handling disputes and complaints related to our Acquiring Platform and providing them with a comprehensive resolution management. You will coordinate the Dispute Resolution process from tracking and reviewing complaints and critical situations with merchants, liaising and escalating with the several parties and teams involved, to resolving and documenting the cases.

Job Requirements 1 – 2 years’ experience in a Dispute or Customer Support role in the financial services industry. Customer-oriented with the ability to understand issues faced by third parties and merchants, handle escalations where necessary and provide tailored solutions. Excellent communication skills with the ability to build and maintain strong relationships. Proven technical, analytical and problem solving skills. High degree of flexibility with the ability to prioritise and multitask. Bachelor’s degree holder or equivalent. Fluency in written and spoken English.

Benefits We work as one team. Wherever you come from. However you identify. And whichever payment method you use. Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success. When you join our team, we’ll empower you to unlock your potential so you can do your best work.

Application Details If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values. We believe in equal opportunities. We’d love to hear how you think you could make a difference here with us. We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.


Hire with Escape

Showcase your progressive organisation and post your open roles to the biggest UK community of purpose driven job seekers.

Get Started