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Analyst I, Merchant Care


Posted over 30 days ago...

Join the cutting-edge fintech revolution as a Merchant Care Specialist at


icon Salary

No salary declared 😔

icon Location

Tokyo, Japan

icon Nomad Friendly?

98% Remote- Japan

icon Expires

Expires at anytime

Organisation summary - is a leading fintech company revolutionizing digital payments with a cloud-based platform that enhances customer experiences. Serving prominent brands like Wise, Sony, and Klarna, empowers businesses in the digital economy. It's an opportunity to be part of a dynamic team that values innovation and is committed to enabling communities and businesses to flourish.

Role SummaryBe an integral part of the Merchant Care team, providing exceptional technical support for’s payment products.Take on the challenge as the pioneering Merchant Care team member in Tokyo, handling a diverse array of technical and customer service issues.Work autonomously within an international environment, leveraging bilingual skills in Japanese and English to deliver solutions.

Role RequirementsProven experience in a technical support or similar role, using technical skills to address customer needs.Strong troubleshooting abilities, with knowledge of internet technologies (SQL, HTML, SDKs, Scripting, etc.).Mandatory fluency in both Japanese and English, with excellent communication skills.Willingness to work on a flexible schedule that includes weekends.A fast learner who is dependable, has integrity, and can maintain focus in a dynamic setting.Positive attitude with a minimum of 2 years experience in technical support and a background in internet technologies or related education.Previous experience in payment systems is advantageous.

Company Description is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love.

The Role We are looking for self-motivated teammates with passion and experience in a technical support role to join our international Merchant Care team providing high quality support for Checkout’s payments product stack. As the first Merchant Care person in Tokyo, you will need to work autonomously and manage a wide range of technical and non-technical issues, often needing to work in both Japanese and English to resolve an issue.

Job Requirements Demonstrable experience using technical skills to solve problems for customers in a support, solution engineering or similar role. Ability to troubleshoot and solve issues using knowledge of internet technologies and technical processes (SQL, HTML, SDKs, Scripting etc.). Fluency in both English and Japanese is mandatory (written & spoken). Flexibility to work on a rota covering some weekend days. Fast learner, dependable and full of integrity. Ability to focus in a busy environment. Brilliant communication skills. Enthusiasm, energy and positivity. Experience you will bring to the role Education and learning in internet technologies or equivalent. 2+ years of experience in a technical support role or equivalent. Payments experience a plus. Fluency in Japanese and English.

Benefits We work as one team. Wherever you come from. However you identify. And whichever payment method you use. Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success. When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.


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