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Digital Onboarding Executive

Birdie Care

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Posted over 30 days ago...

Join Birdie to Empower Home Healthcare with Innovative Technology and Transform Elderly Care

Overview

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£41000

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London, UK

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In-person- London United Kingdom

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Expires at anytime

Organisation summary

Birdie is at the forefront of revolutionizing elderly care through technology, standing out as a top home healthcare platform globally. With a B-Corp certification and accolades for innovation, Birdie's all-in-one solution supports millions of care visits, empowering providers with the tools to enhance care quality and operational efficiency. Since 2017, the Birdie team has been a blend of passionate individuals from care, health, product, and tech backgrounds.

Role Summary

  • Facilitate the integration of Birdie's software into partners' care businesses as an Onboarding Executive.
  • Manage a portfolio of small business partners and guide them through their onboarding journey.
  • Drive adoption of the platform by experimenting with various strategies and ensuring partners grasp the full benefits.
  • Act as a Birdie product expert, enhancing the partners' understanding and effective use of the solution.

Role Requirements

  • Demonstrated enthusiasm and excellent interpersonal skills.
  • Experience in onboarding, account management, or customer success.
  • Proven ability to prioritize workloads and utilize data for informed decision-making.
  • A proactive approach to understanding customer needs, challenges, and risks.
  • Familiarity with Intercom is a plus, though not required.

Benefits

  • Competitive salary with stock options.
  • Flexible working conditions.
  • Personal development budget and additional leave benefits.
  • Private health insurance, gym memberships, and wellness initiatives.
  • Parental and fertility leave.
  • Pension contributions and regular company social events.

Application Process Details

  • Interested candidates can apply through the provided job application link.
  • The application is safeguarded by reCAPTCHA, adhering to Google's Privacy Policy and Terms of Service.

About Birdie: Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB Insight in 2021. Launched in 2017, Birdie is a team of socially motivated care, health, product and tech entrepreneurs.

The Role: The mission of the Onboarding Executive is to help our partners implement the Birdie software in their care business. You’ll manage a large portfolio of small businesses that are starting out their Birdie journey and your priority is to ensure they achieve key onboarding milestones. You’ll be obsessed with time to value, and experiment with different strategies to successfully drive adoption of key product areas. You will be a Birdie product expert and ensure partners fully understand the benefits of the solution and how to use it effectively.

Job Requirements: You're a super-motivated individual with outstanding interpersonal skills and a great willingness to learn and grow as an onboarding executive. You have experience in onboarding, account management, or customer success, with a track record of bringing accounts to success. You're highly organised, you are able to prioritise your workload. You can make systematic usage of data to guide actions and to proactively understand customers’ needs, challenges and risks. Experience with using Intercom is beneficial not essential as training will be provided.

Benefits: We offer exceptional benefits and invest massively in our team's happiness, wellbeing and growth. We offer flexible working, competitive salary packages, generous stock options, personal development budget, base holiday & Christmas leave, private health insurance, gym and wellbeing memberships, cycle to work scheme, parental leave, fertility leave, pension employer contribution and frequent company socials, trips and meals.

Application Details: Apply for this Job. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Powered by Privacy Policy Security Vulnerability Disclosure.

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