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Head of Operations, German Speaking (m/f/d)

Birdie Care


Posted over 30 days ago...


Transform the Home Care Industry in Germany as Birdie's Head of Operations


icon Salary

No salary declared 😔

icon Location

Berlin, Germany - Hybrid

icon Nomad Friendly?

98% Remote- Europe

icon Expires

Expires at anytime

Organisation summary

Birdie is revolutionizing home care in Germany, offering a unique opportunity to lead the charge in improving the lives of older adults. This innovative company is not only at the forefront of technological solutions in healthcare but also prides itself on its strong values, inclusive culture, and commitment to diversity. By joining Birdie, you become part of a team dedicated to creating a positive impact while enjoying exceptional benefits and a remote-friendly work environment.

Role Summary

  • Act as a trusted advisor and advocate for Birdie's partners.
  • Build and manage the post-sales function including the onboarding, support, and CSM teams.
  • Ensure partner success, mitigate churn, and identify expansion opportunities.

Role Requirements

  • Passion for leveraging technology to improve home care for older adults.
  • Native-level German language skills or equivalent.
  • Based in Berlin or willing to travel to the office as needed.
  • Excellent communication skills and cross-functional work experience.
  • Highly organised, proactive, results-oriented, and self-motivated.

Application Process Details

  • Submit a resume in English to apply for this role.

Birdie is an exciting organisation that is shaping the future of the home care industry in Germany. As our Head of Operations for the German market, you will play a pivotal role in this transformation.

The role entails serving as a trusted advisor and advocate for Birdie's partners, ensuring we delight them at every touchpoint. You will be responsible for building up the post-sales function, managing the onboarding, support & CSM teams. Your mission will be to ensure our partners' success when using our product, mitigate churn, facilitate customer onboarding, provide outstanding support, and identify expansion opportunities.

Job requirements include being passionate about leveraging new technological solutions to improve home care for older adults in Germany, speaking German at a native level or equivalent, and being based in Berlin or willing to travel to the office a couple of days a week. You should have excellent communication skills, experience working cross-functionally, and be highly organised, proactive, results-oriented, and self-motivated.

Benefits of working with us include an outstanding culture with strong values, exceptional benefits, a personal development budget, time off policy, fertility leave, frequent company socials, trips and meals, and an inclusive environment. We are a remote-friendly company and have Birdies working across several countries. We organise quarterly in-person events and online socials to make sure you can meet up with peers.

We are an equal opportunity employer and strive to reduce unconscious bias throughout our hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We endeavour to embrace diversity, and promote an inclusive environment for all Birdies, and actively work towards this with our Diversity & Inclusion Committee.

To apply for this role, please submit a resume in English.


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