Volunteer IT management volunteer

What will you be doing?

What will you do?

complete an introduction to Citizens Advice  use your experience of managing devices and networks to advise and support existing IT staff in maintaining network documentation, monitoring and updating all devices inform on best practice and suggest and help to implement improvements on existing IT systems deliver one to one or group training about using Google Workspace and associated apps. together with existing IT staff, carry out technical inductions and account issue to new staff.  produce instructions about how to do basic IT tasks to help volunteers and staff Help us achieve Cyber Essentials accreditation Repair and/or update existing hardware

What’s in it for you?

Keep your skills up to date and share your knowledge for the benefit of a non profit organisation have a positive impact on someone else’s experience of volunteering with the local Citizens Advice meet people and build relationships with other volunteers  contribute to the smooth running of the advice service which makes a real difference to peoples’ lives 

What are we looking for?

What do you need to have? Ideally you’ll have a background in systems administration and networking obtained anywhere in the world (perhaps an early retiree who wants to keep their skills current) and need to:

be friendly, patient and approachable respect views, values and cultures that are different to your own have good verbal and written communication skills be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection be willing to undertake training in your role a familiarity with MDM software would be advantageous but is not essential.

What difference will you make?

By helping us improve how we manage our IT systems and devices, you will contribute to our future resilience. Having more secure systems will increase our likelihood of obtaining funding in a field where client data security is a priority.