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Site Quality Manager

Bloom & Wild


Posted over 30 days ago...

Join the Vibrant Team at Bloom & Wild as a Site Quality Manager


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No salary declared 😔

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In-person- Amstelveen Netherlands

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Expires at anytime

Organisation summary

Join the innovative and fast-growing company, Bloom & Wild, a leader in the European direct-to-consumer flower industry. Founded in Amsterdam in 2014 and now part of a group with Bloom & Wild and Bergamotte, we've delivered over 20 million orders. We're revolutionizing the flower market by bypassing traditional supply chains, expanding into new gifting categories, and creating thoughtful, beautiful experiences for our customers. Embrace our culture of empathy, collaboration, and growth while contributing to our mission of becoming Europe's #1 gifting destination.

Role Summary

  • Oversee the Styling & Quality teams to maintain high-quality standards
  • Analyze quality data and feedback to drive continuous improvement
  • Manage and support Production Stylists and Quality Controllers
  • Conduct regular team meetings and one-on-one sessions
  • Collaborate with the production team to meet KPIs

Role Requirements

  • 2-5 years of management experience in an operational team
  • Experience in production or the flower business is beneficial
  • Strong analytical and problem-solving skills
  • Ability to work under pressure with a can-do attitude
  • Availability to work from the Amstelveen warehouse, 32+ hours weekly
  • Fluency in English and Dutch

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain!  We skip the auction and wholesale, to shorten the journey for our flowers.  And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.

We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times).  Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte.  Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.

Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. 

🛠️ Quality team at Bloom & Wild

Ensure we produce the most beautiful and best bouquets every day to make our customers as happy as possible. That's the Styling & Quality (S&Q) Team’s mission at bloomon. We translate our designers' creations into a bouquet that can be produced and shipped to the customers. It is our challenge to ensure that the flower quality meets our high standards. How do we achieve this? With a close-knit team of about 8-10 people, consisting of Stylists, Production Stylists and Quality Controllers. Production stylists ensure the design and flower quality are preserved during production, Quality controllers check and provide feedback to buyers on the incoming flower quality. The S&Q team is known for being hands-on, passionate, and sometimes a bit headstrong to ensure the customer comes first in our operational processes. 

The Role

We are seeking a highly motivated and care-driven individual to join our team as the Site Quality Manager.  In this role, you will be responsible for overseeing and facilitating the Styling and Quality teams ensuring they have the support needed to achieve the highest standards of quality. You have management experience and are a great communicator at all levels. Your employee-centric approach, combined with empathetic listening skills, will be key to maintaining a positive and productive team environment.  Capability in conducting quality analysis, actively participating in business and team improvement efforts, and showcasing change management skills.  If you are someone who takes initiative, rolls up their sleeves to get things done, and is passionate about delivering exceptional quality, we invite you to consider this exciting opportunity.

⚙️ What you'll be doing:

Responsible for ensuring the team delivers the highest quality product to our customers and to encourage change to foster quality improvements Monitoring the quality of our bouquets by monitoring customer feedback via our in-house monitoring systems (Tableau) Create reports and retro documents to share with business stakeholders, to ensure we evolve and capture business improvements and ability to prevent future problems Responsible for managing and supporting the Production Stylists and the Quality Controllers Being the first point of contact and go-to person for your direct reports Conduct regular 1-1s and organize team meetings Monitor continuous improvements for the teams and actively participate and own areas in ensuring implementation of business improvement Work alongside the production team to ensure all products are fulfilled within business and quality KPIs.

✅ You’ll love this role if you…

You will have 2-5 years of experience in managing an operational team.  A background within a production environment or flower business is advantageous Experience in operations and a good communicator at all levels on the production floor You can spot when something is off and can identify an issue and problem-solve  Comfortable analyzing data and reporting on your insights Ability to work under pressure and have a can-do attitude Able to work all days from our Amstelveen warehouse, weekly working hours 32+ Fluent in English and Dutch

🧭 Our ways of working

We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.

We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:

Lead change for good: we have the guts to try new things and step up to do what matters most

Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas 

Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference

Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other

🏡 Belonging at Bloom & Wild

We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers.  We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.

😊 The good stuff!

To care wildly for our customers, first we care wildly for our teams.  We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.

🌻 Work that works for you 

- 1 day per year to volunteer on a project that’s close to your heart

- We’ll support your commute to our office and site locations.  Depending on your journey to work, this may include a Swapfiets, an NS business card, or expense reimbursement

🌴 Time off

- 24 vacation days and an option to buy an extra 5 each year

- Happiness days (1 extra day each quarter for your personal ‘me time’)

- 1 celebration day per year, to celebrate a holiday that’s important to you

- Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar

🌱 Health and wellbeing

- Mental health support through Open Up, including access to online therapy sessions

- Allies and champions groups

- Mental Health First Aiders and awareness training for our managers 

- In-person and virtual yoga every week

- Our office and warehouse kitchen is stocked with healthy drinks and snacks to keep you going

- Workplace pension contributions

🌳 Growth & Development

- A flexible training framework for every stage of your career development through our Bloom & Learn programme

- Internal & external  Speaker Sessions on a variety of different inspirational topics. 

💐 Moments that matter

- We love having lunch together!  We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen,

- A BBQ-worthy rooftop terrace (Amsterdam HQ)

- Social & wellbeing monthly calendar

- We love to celebrate birthdays, anniversaries and other important milestones!

- Summer and End of Year events, team lunches and post-peak celebrations

- Irresistible discounts on our products, blooms & subscriptions!


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