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Associate Support Representative



Posted over 30 days ago...


Join Braze as an Associate Support Representative and Empower Global Brands with Your Technical Expertise


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Remote - USA

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In-person- United States

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Expires at anytime

Organisation summary

Braze is a customer engagement platform that powers meaningful connections between consumers and their favorite brands. With the ability to handle any amount of data, Braze delivers real-time, cross-channel marketing solutions, fostering growth and loyalty. Recognized as a Great Place to Work® in multiple regions, Braze offers a collaborative, transparent, and enjoyable culture, with offices globally and a commitment to work-life harmony. As part of the team, you'll contribute to a company that values equity, learning, and community engagement.

Role Summary

  • Own and prioritize complex customer support issues.
  • Troubleshoot and develop response plans.
  • Collaborate with the Global Technical Support Team.
  • Ensure customer success with the Braze platform.

Role Requirements

  • Experience in technical support, preferably in SaaS or Mobile.
  • Familiarity with case management tools such as Salesforce or Zendesk.
  • Strong written and verbal communication skills.
  • Understanding of Mobile, APIs, Marketing Automation, or Basic Programming.
  • Ability to solve problems with intellectual curiosity.
  • Experience managing time-sensitive customer issues.
  • Productivity and effectiveness under pressure in a fast-paced environment.
  • Fluency in English.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.


As an Associate Support Representative, you will be an essential part of our Global Technical Support Team that owns the post-sale technical relationship with our customers.

Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. You will work in coordination with your Global Technical Support teammates to ensure that our customers are able to quickly and successfully overcome any technical issues they may face when using our platform.


  • You have experience supporting a technical product, ideally in SaaS or Mobile
  • You have experience with case management tools like Salesforce, Zendesk or similar CRM ticketing systems
  • You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. 
  • Talent for synthesizing complex ideas and communicating them in a way others can easily understand.
  • You have domain knowledge of at least one of the following:  Mobile, APIs, Marketing Automation, or Basic Programming (HTML etc.)
  • You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems. 
  • You have experience handling time-sensitive, pressure-intensive customer issues
  • You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment.
  • Strong written and verbal English skills are essential.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $42,800 and $60,000/year with an expected On Target Earnings (OTE) between $45,000 and $65,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. 



Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®


Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.


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