Return to jobs Return to jobs

Customer Success Manager, Bi-Lingual (English/Portuguese)

Circle.so

Clock

Posted over 30 days ago...

Join Circle as our first bilingual Customer Success Manager and impact global online communities while enjoying the perks of a fully remote role

Overview

icon Salary

No salary declared 😔

icon Location

New York

icon Nomad Friendly?
Tick

98% Remote- North America

icon Expires

Expires at anytime

Organisation summary

Circle is revolutionizing the way online communities converge by offering a comprehensive platform that integrates discussions, live streams, events, chat, courses, and payments—all under one brand. As a thriving remote company, Circle boasts a diverse team of 130+ members across over 30 countries. We champion an outcomes-focused, asynchronous work culture and celebrate our achievements with biannual global retreats, fostering an environment where exceptional talent can have a meaningful impact on their lives and the lives of our users.

Role Summary

  • Personalize onboarding experiences for Portuguese-speaking clients, ensuring they utilize Circle to its fullest potential.
  • Conduct video training sessions and community planning with clients.
  • Provide proactive community reviews and tailored recommendations quarterly.
  • Develop strong relationships as a trusted advisor and product expert.
  • Achieve high customer satisfaction and NPS while managing Net MRR targets.
  • Collaborate with cross-functional teams to support and enhance customer success.
  • Channel customer feedback to inform product development.
  • Contribute to the improvement of customer success strategies.

Role Requirements

  • Fluency in English and Portuguese at a high professional level.
  • 2+ years in consulting, account management, customer success, or sales within SaaS or startup environments.
  • Prior experience with software used by SMBs and proficiency in using CRM tools like Hubspot or Salesforce.
  • Commitment to customer happiness, retention, and a team player mindset.
  • Technical aptitude for SaaS products and ability to communicate technical concepts effectively.
  • Resourcefulness, self-motivation, and capability to adapt in a dynamic environment.

Application Process Details

For those interested in applying, please ensure you meet the role requirements and are prepared to work remotely. The specific application process details have not been provided, so it is recommended to visit Circle's Careers page for further instructions and to submit your application.

About Us

Circle is building the world’s leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.

We’re proud to be a fully remote company of around 130 (and growing!) team members from 30+ countries around the world. We strive to find exceptional talent, empower them to do their best work, and in turn, have a meaningful impact in their own lives. We don’t track hours, but we manage for outcomes in an a-synchronous culture.

Twice a year, we bring the whole company together for incredible company retreats in beautiful places around the world!

About the role

We're expanding our customer success team include our first bi-lingual Customer Success Manager, fluent in both English and Portuguese. This role will be reporting to the Enterprise Customer Success Team Lead, but collaborate closely with other folks who are helping lead our expansion into Brazil. We’re looking for a customer-focused, highly energetic, and experienced individual to join the team. Focused on delighting our customers with personalized onboarding and world-class account management, you will help support and partner with around 200 customers by the end of your first year.

You will own a Net MRR target at Circle, leveraging tactics to help retain customers and grow their accounts.

This is a 100% remote role, and we have a strong preference for candidates residing in AMER (North/South America) time zones.

What you'll be doing

Onboarding new Portuguese-speaking clients by understanding their goals & vision, then helping them learn how to accomplish their goals using Circle, while consulting on community design, strategy best practices, and technical integrations. Launch can be as quickly as 3-4 weeks from the time of sale. You’ll work directly with customers through video meets to help train them on Circle, and assist with planning out the vision of their community. In addition to calls, it is expected to provide prompt follow-up emails and responses to customer questions. After onboarding, you’ll host quarterly community reviews where you analyze usage patterns to provide proactive insights, guidance, and recommend specific solutions related to your customer’s goals and priorities. You’ll be passionate about building relationships, and helping our clients succeed in building an engaging community while establishing yourself as a trusted advisor along their journey. You’re a product expert on the Circle platform, how to integrate with it, and best practices on how to build and manage communities. You develop and maintain a deep understanding of our products or services, staying up-to-date with industry trends and best practices. You deliver on high levels of customer satisfaction and NPS (Net Promoter Score). You efficiently build, iterate, and execute expansion and renewal playbooks to help ensure customers realize the full value of the Circle platform. Build strong internal partnerships with cross-functional teams inside and beyond the Customer Success organization, including Onboarding, Sales, Support, Product, Marketing, and Revenue Operations. You act as an internal advocate for customers by creating and managing feedback loops, and gathering actionable insights that will inform the product roadmap. You contribute to the ongoing improvement of our customer success processes and methodologies.

What you'll need to be successful

Strong alignment with our values. Find our values on our career page if you haven’t read up on them yet. You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5, as well as Portuguese. You have at least 2+ years of consulting, account management, customer success, or sales experience, working in SaaS and/or early stage startup settings. You have worked at software company in the past that is used by SMB customers, and have leveraged product usage data in your approach to expanding accounts. You enjoy getting hands-on with SaaS products. Becoming an expert in both value and technical capabilities of tools is second nature. You have experience in using Hubspot or Salesforce to manage your customer base and pipeline. You are a team player with a high level of integrity and desire to assist your team. You prioritize customer experience with a focus on customer happiness and retention. Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion. You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability. You’re resourceful --you may not have all the answers, but you know how to find them. Self-motivated and proactive. You bias to action and work effectively in a highly ambiguous, ever-changing environment. You’re able to zoom into granular details, and also zoom out to understand the larger strategy and philosophy of how and why decisions are made.

The fun stuff

Fully remote: work from anywhere in the world!

Autonomy and trust to do your job: we care about outcomes over everything else.

Paid time away: all employees are given 35 days of PTO annually.

Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.*

Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!*

Home office stipend to help you get up and running.

Learning & development stipend to help you level up your professional skills.

Annual bonus potential for roles that don't already receive variable income or commission.

Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon.

Check out our Careers page for more.

*Your role, location and unique circumstance may affect this.

Diversity, Equity & Inclusion

As a fully-remote international company, diversity is baked into our DNA. Here’s how our CEO, Sid Yadav, frames our hiring mission: “let’s find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life.” To achieve this hiring mission, we offer competitive U.S.-benchmarked compensation no matter where someone’s located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams.

Equal Employment Opportunity

Circle is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

If you require any accommodations during the recruitment process, please let us know and we will work with you to meet your needs.

Medal
Computer

Hire with Escape

Showcase your progressive organisation and post your open roles to the biggest UK community of purpose driven job seekers.

Get Started