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Email Deliverability Consultant

Braze

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Posted over 30 days ago...

Join Braze as an Email Deliverability Consultant and Empower Global Brands with Your Expertise

Overview

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£94500

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Remote - USA

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98% Remote- North America

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Expires at anytime

Organisation summary

Braze is a trailblazer in customer engagement, facilitating powerful connections between consumers and their favorite brands. The platform empowers marketers to act on vast data sources in real-time, offering cross-channel messaging, journey orchestration, and AI-powered optimization. Recognized as a Great Place to Work® across multiple regions, Braze prioritizes work-life harmony and offers a transparent, collaborative culture. With headquarters in New York City and offices worldwide, Braze is committed to diversity, equity, and personal growth, making it a top destination for passionate professionals.

Role Summary

  • Provide a range of deliverability support to customers and internal teams.
  • Manage a portfolio of customers with paid Deliverability Services Consulting entitlements.
  • Conduct detailed investigations, reviews, and audits of email sending practices.
  • Assist with blocklists, spam traps, and ISP issues.
  • Guide customers on IP warming schedules and monitor progress.
  • Analyze email metrics to enhance sending reputation.
  • Offer strategic deliverability planning for prominent brands.
  • Contribute to thought leadership via blogs, articles, and whitepapers.
  • Engage with industry communities like M3AAWG.

Role Requirements

  • Experience in deliverability and customer management.
  • 2-3 years of experience in deliverability services at an ESP, agency, or within a large brand.
  • Knowledge of industry best practices.
  • Proven ability to identify and remediate deliverability issues.
  • Excellent communication skills and team ambassadorship.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

As an Email Deliverability Consultant, you will be part of our customer-facing deliverability team. You’ll work directly with our customers to provide reporting, best practices, and recommendations to improve their email programs and get the most out of Braze. Teams at Braze work collaboratively to deliver great customer experiences. You’ll be a close partner with our Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both our customers and our teams.

Responsibilities: 

  • Provide fundamental to advanced deliverability support to our customers and our internal teams;
  • Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;
  • Help conduct in-depth investigations, reviews, and audits into email sending practices;
  • Assist customers with blocklists, spam traps, and issues with MBPs;
  • Help customers produce schedules for IP warming and monitor their warming progress;
  • Monitor individual customer email metrics and help improve their sending reputation;
  • Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving;
  • Provide long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure;
  • Take an active role in thought leadership through writing blogs, articles, and whitepapers;
  • Help represent Braze at M3AAWG and within other important industry communities.

WHO YOU ARE

  • Experience in deliverability concepts and customer management skills.
  • Two to three years of experience providing deliverability-specific services at an ESP, agency, or large brand. 
  • Well-versed in industry best practices.
  • Have had success in the identification and remediation of deliverability issues and in presenting them in a meaningful, consumable format to customers.
  • Polished, articulate ambassador for the team and for the company.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $76,500 and $94,500/year with an expected On Target Earnings (OTE) between $85,000 and $105,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

#LI-Remote

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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