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Senior Design Program Manager



Posted over 30 days ago...

Join Thumbtack as a Design Program Manager and help shape the future of home management


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Remote, United States

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98% Remote- North America

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Expires at anytime

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Visa sponsor - US

Organisation summary

Thumbtack is revolutionizing home care through its all-encompassing app, supporting local economies, aiding small businesses, and bringing homeowners peace of mind. As a fast-growing entity in a thriving $600B+ industry, Thumbtack has facilitated over 80 million projects with a team of 1000+ employees and a $3.2 billion valuation. The Design team, which you'll be joining, is a collaborative group working to deliver empowering experiences for homeowners and businesses.

Role Summary

  • Develop and manage Design team programs, including onboarding and team rituals.
  • Identify and implement operational improvements within the team.
  • Build and maintain a positive team culture in collaboration with Design leadership.
  • Manage communication processes, team documentation, and tool provisioning.
  • Work across departments to streamline processes and coordinate team communications.

Role Requirements

  • A passion for Design and Research with a desire to advance understanding in these areas.
  • At least 4 years of operations or program management experience, preferably related to design or research.
  • Clear communication skills and a detail-oriented approach.
  • Self-starter with the ability to prioritize tasks and address issues proactively.
  • Experience with remote teams is a plus.

Application Process Details

Please note the application process is not mentioned in the job description.

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

  • Available nationwide in every U.S. county
  • 80 million projects started on Thumbtack
  • 10 million 5-star reviews and counting
  • Pros earn billions on our platform
  • 1000+ employees 
  • $3.2 billion valuation (June, 2021) 

About the Design Team

We’re a tight-knit and highly-collaborative team of Product Designers, Content Designers, Researchers, and Design Ops working closely with cross-functional partners to envision and deliver experiences that help people care for their home and empower small businesses nationwide to grow. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

About the Role

We’re looking for a Design Program Manager to join the Design Ops function within the Design team. Design Ops focuses on all things that empower high quality craft, methods, and processes to amplify the value and impact of Design at Thumbtack. You’re passionate about the design space, and will be responsible for partnering with the Design leadership team to identify and implement ops improvements, develop and maintain new Design team programs, and execute on the team’s vision. You’ll use qualitative and quantitative feedback to evolve these processes.


  • Develop and manage Design team programs (e.g. onboarding processes, team rituals, L&D, etc.), and evolve them as the team scales.
  • Proactively identify opportunities for improving business, people, and workflow operations on the Design team. Prioritize the most important problems to solve and collaborate to deliver impactful solutions.
  • Work with Design leadership to build a positive and welcoming team culture. 
  • Manage collaboration and communication process improvements, team documentation, and provisioning of tools.
  • Collaborate effectively with various departments, including recruiting, HR, IT, legal, and finance teams to streamline processes. 
  • Coordinate and deliver communications across the Design team and to the company.

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • Passion for the Design and Research space and an eagerness to further their understanding of how these functions thrive and execute.
  • 4+ years of operations and/or program management experience, preferably in the design or research space.
  • Clear, structured, and proactive communication skills, both written and verbal.
  • Attention to detail and a pragmatic approach to executing on the big picture while anticipating needs along the way.
  • Self-Led. Ability to effectively prioritize tasks, identify and address blockers, and push projects forward from beginning to end with minimal oversight.
  • Proactively identifies problems and inefficiencies, and seeks to address them with an eye towards maintaining team momentum.

Nice-to-Have Qualifications

  • Previous experience in the Design Ops space or as a Design Program Manager.
  • Experience working with remote teams.

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $162,000- $198,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $137,700 - $168,300. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.


Benefits & Perks
  • Virtual-first working model coupled with in-person events
  • 20 company-wide holidays including a week-long end-of-year company shutdown
  • Libraries (optional use collaboration & connection hubs)in San Francisco and Salt Lake City 
  • WiFi reimbursements 
  • Cell phone reimbursements (North America) 
  • Employee Assistance Program for mental health and well-being 

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email removed - click apply for more details]

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at .


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