E-Commerce Assistant

ABOUT FINISTERRE

Born two decades ago from the needs of hardy British surfers, Finisterre is proudly B Corp certified and a leader in its field; designing functional and sustainable products for those that share a love of the sea and adventure. Whether based at our cliff top headquarters in St. Agnes, Cornwall or in one of our eleven retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Perched a few hundred meters from the crashing Atlantic, our HQ at St. Agnes’ Wheal Kitty Workshops is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment, and people.

Our people are at the very heart of the Finisterre brand, wherever they may be in the world, sharing our values and vision to make the world a better place. Culture and team are everything here. We take care to create a working environment where our people are valued and can thrive and grow with us. It’s a buzzing place to work, and we are privileged to enjoy the natural environment and ocean on a daily basis.

As we enter the next exciting stage of global growth, we are on the lookout for talented individuals to join our crew. So, if you are as passionate about the ocean as we are, if you embody our values to be Brave, Honest and Driven, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you

ABOUT THE ROLE

The purpose E-Commerce Assistant role is to ensure that the brand and our product is presented to both engage and convert our customer to purchase from the website. The E-commerce Assistant will be responsible for managing our online product content (imagery and copy) and support in other content management tasks as required. They will support the E-Commerce Team with the day-to-day running of our website; keeping it well merchandised, up to date and checking that all product information is accurate.

KEY RESPONSIBILITIES

• Setting new product up on the website, following the product launch critical path and liaising with the Merchandising, Buying and Creative teams to make sure all assets required are received on time.
• Maintaining the product catalogue, updating when needed and managing out of stock and old products.
• Updating the homepage weekly in line with the promotional calendar.
• Supporting in setting up promotions, sales and offers.
• Daily checks and testing of the website, flagging any issues found as appropriate.
• Uploading imagery to our ecommerce platform
• Use analytics tools to understand performance of Landing pages, Product pages and Product category pages and drive ensuing actions

Requirements

WHAT YOU’LL BRING TO FINISTERRE

• You will be looking to start your career in E-Commerce and will be keen to learn about all aspects of our online business.
• A keen eye for detail and a methodical approach to tasks and problem solving.
• Organised with the ability to meet tight deadlines.
• Excellent interpersonal skills, able to communicate across different areas of the business.
• Willingness to own and drive your personal development plan, and open to asking for and accepting feedback on performance
• Commitment to inclusivity and sustainability, and social and environmental sustainability
• Passion, energy and aspiration in line with Finisterre values, products, brand and customers
• Basic Excel skills
• Basic HTML knowledge.

Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

Benefits

WHAT YOU’LL RECEIVE FROM FINISTERRE

• We are offering a full time, permanent contract, based at our Headquarters at Wheal Kitty, St Agnes, Cornwall.
• An opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose
• The chance to collaborate with a diverse community of people with a shared mission
• A salary commensurate with this position and reflective of your experience
• A discretionary bonus scheme, based on company performance
• A pension scheme with Nest
• 28 days off per year (including bank holidays)
• Additional holidays for length of service
• Your birthday day off
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• Life assurance with access to an employee assistance program
• Access to a wide range of wellbeing programs, including counselling services, headspace membership, eye tests, yoga, cycle to work and a range of perks
• Regular company social events
• Paid volunteering opportunities – we will support you in giving back to communities and causes
• Various discounts from our B Corp community
• Individual training and development plans
• Sea Tuesday companywide updates
• And so much more!

Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.