Partnerships Manager

If you are passionate about tech and the start-up ecosystem, and want to develop your account management experience with top quality clients, come and join us! 

The Opportunity 

We are looking for a Partnerships Manager to join the Founders Forum team to play a significant role in supporting the Partnerships Team. In this role, you will be at the front-line of engaging with our sponsors, ensuring customer satisfaction and that each sponsor gets maximum value from the partnership.

Applicants must possess excellent communication and organisational skills, be highly motivated and self-driven. Applicants must also be capable of working in a deadline-oriented environment, handling daily tasks including, but not limited to: customer service, financial reporting and tracking, partnership nurturing, Salesforce administration

This is a fantastic opportunity for someone who is eager to enter into an events, media or sales role and gain exposure to a high-quality roster of tech clients, investors and founders.

About Founders Forum

Founders Forum is Europe’s prominent entrepreneur community, focused around a number of annual events where our guests engage in open debate, brainstorms, discussions and problem solving in an intimate and collaborative atmosphere - building connections and discussing how to accelerate the positive impact of technology on the world.

Now, in our nineteenth year, we continue to host invite-only forums, tackling era-defining questions in iconic locations worldwide. We have welcomed guests such as Eric Schmidt, Google; Richard Branson, Virgin Group; Katherine Ryder, Maven Clinic; Reid Hoffman, LinkedIn; Evan Spiegel, Snap Inc; Emily Weiss, Glossier; Shahrzad Rafati, BroadbandTV; Sir David Attenborough, Broadcaster; Marissa Mayer, Yahoo; Bob Iger, Disney; Jean Liu, Didi Chuxing; Ted Sarandos, Netflix; Carolyn McCall, ITV; Tim Steiner, Ocado … the list goes on!

As our community has grown, Founders Forum has built a family of companies to support the needs of entrepreneurs at every stage of their journey. These businesses cover advisory, executive search, diversity and inclusion, venture creation, investment, education, giving and more.

The Role

Founders Forum relies on our Sponsors & Partnerships to bring our events to life. Your main priority will be on sales operations and account management of these sponsors and partners for our highly-curated events across London, New York, Berlin & Singapore; to ensure high-level delivery and client satisfaction.

Responsibilities will include:

• A strong sales operations focus, act as a key member for the Partnerships Team and wider events team, to ensure partners have a seamless transition pre-, during-, and post-sale
• Be a key point of contact for select partners which include the likes of Goldman Sachs, De Beers, Loro Piana, McKinsey
• Managing the relationship to ensure we are meeting set deliverables and recording/following up with the actions post meetings
• Responsible for ensuring quality control standards throughout execution of an agreement
• Have an in-depth knowledge of Founders Forum products and pitch the Founders Forum value proposition
• Account management of clients, working closely with customers to ensure ROI 
• Nurture and develop sustainable long-term relationships with customers and meet with customers face to face, over the phone, virtually or in writing
• Proactively respond to inbound enquiries
• CRM Management, responsible for maintaining data integrity in Salesforce
• Reporting into the Head of Partnerships and assisting with targeted client outreach and key client customer service
• Supporting sales team as needed with drafting and managing booth and sponsorship contracts
• Attend Founders Forum events as required to support client delivery on site
• Ad hoc sales projects as needed

What success looks like 6 months in…

• The accounts you are managing are running like a well oiled machine with accurate recording and  communications
• You are seamlessly liaising with content, logistics & marketing teams to foster strong collaboration across these departments in order to ensure perfect delivery of our partnership agreements
• Successfully planning a strategic expansion of client accounts, proactively offering solutions through FF, LTW, Tech Nation and mapping out bespoke solutions. This includes upselling, cross-selling, negotiating contract renewals with favourable terms
• Your clients are wowed by the clarity and proactive approach and enjoy working with you

Requirements

• You’ve had some work experience in a sales operations related role 
• You are hungry to learn
• You are a highly motivated self-starter with ability to prioritise, work to tight deadlines and adapt to last-minute adjustments and rapidly changing agendas
• You are an effective communicator, both written and verbal, with strong interpersonal and customer service skills. You are able to select the appropriate form of communication for a given situation
• You work well in a team
• You are creative and resilient and able to influence and manage stakeholders
• You are structured, detail oriented and organised while being able to understand the big picture

Benefits

• Participation in the annual bonus
• 5 days annual leave, plus birthday leave and additional leave between Christmas and New Years Day
• Join an ambitious and passionate team with quarterly team-fun activities, free lunches on a Thursday, office drinks, snacks and team trips
• Access to the Founders Family network of businesses and wider tech ecosystem
• Mental Health and Wellbeing support
• Private healthcare package, including life insurance
• Hybrid way of working with team days minimum 4 days a week

Founders Forum Group’s Values

Community first

More than just fellow founders. Everything we offer is centred around the founders we work alongside. A goldmine of information, support and opportunity for our community. Our experience and connections allow us to offer unparalleled guidance, advice and events. We are committed to being there for the highs, the lows and everything in between. A trusted ally, driving positive action by championing the people behind great ideas and building real relationships.

Entrepreneurial to our core

Preserving our startup mentality is the key to being able to empathise with and fully support our growing community. Just like the founders we work with, entrepreneurship runs through our veins. We drive change and unearth new ways of thinking by reframing the way we approach an idea. We look at the possibilities of business through a new lens. Seeking out potential in every aspect of life, passionately pursuing new ideas.

Founding the future

We are forward thinkers. Always at the forefront of innovation. Our foot is firmly planted on the accelerator as we gain understanding of what tech is coming and new trends that will shape our lives. We have a hunger for knowledge and find joy in discovery, paving the way for a new way of thinking. This is the room of people you want and need to be in, to drive yourself and your business forward.

Excellence without ego

We don't take ourselves too seriously, but are proud of what we do. We work together, recognising the expertise of those around us, and understand the value in differing points of view. We are committed to excellence and always hold ourselves to the highest standard.