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Director, Commercial Service Partnerships



Posted over 30 days ago...

Elevate Your Career as Braze's Director of Commercial Service Partners in the Dynamic AMER Region


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New York

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In-person- New York United States

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Expires at anytime

Organisation summary

Braze is a customer engagement platform that fosters deep connections between consumers and their favorite brands. It's an innovative space where marketers can harness data to engage creatively with customers in real-time across various channels. With a culture that balances work-life harmony and rapid growth, Braze is certified as a Great Place to Work® in multiple regions and offers a truly collaborative, transparent, and enjoyable work environment. The company boasts a global presence with headquarters in New York City and offices worldwide.

Role Summary

  • Develop go-to-market plans with service partners to create a strong business pipeline.
  • Lead co-seller and reseller management and acquisition strategies to boost market presence and revenue.
  • Onboard global consultancies, enhancing Braze’s reach in key markets.
  • Collaborate with sales teams and agency partners from prospecting to deal closure.
  • Promote unique value propositions with strategic agency partners, both internally and in the market.
  • Ensure reciprocal accountability with agency partners, balancing implementation services and new client opportunities.
  • Analyze and report on sales play metrics alongside agency partners and Braze leadership.
  • Work cross-functionally with various Braze departments to optimize partnerships.

Role Requirements

  • 6+ years in partnerships channel and cloud industry, preferably with SaaS experience.
  • Track record of generating sourced pipeline and influenced revenue through a mature SaaS partner program.
  • In-depth knowledge of the agency and marketing services ecosystem.
  • Possibly has agency consultancy experience and understands agency business dynamics.
  • Executive presence with strong vision selling skills.
  • Leadership skills to navigate ambiguity and scale initiatives across a broad organization.
  • Alignment with Braze Core Values and the ability to inspire others.

Application Process Details

Details of the application process are not provided, but candidates can expect a comprehensive benefits package including equity grants, competitive compensation, and a variety of employee support programs.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.


Braze’s Alloys partner ecosystem comprises top-tier agencies and consultancies dedicated to delivering exceptional customer experiences. As a trusted advisor to our clients, you'll play a pivotal role in acquiring new customers, and retaining and expanding our existing customer base.

We're seeking an accomplished Director of Commercial Service Partners for the AMER region. Reporting to the Senior Director of Global Commercial Service Partnerships in London, you will build upon the success of our established agency partner program.

As the Director, you will refine the agency alliance strategy and develop robust go-to-market plans. Your responsibilities will include acquiring and onboarding new agency partners, managing and nurturing relationships with strategic partners, and driving the development of key strategic Global Partnerships with agencies, co-sellers and resellers alike.

Key Responsibilities:

  • Develop and manage comprehensive go-to-market plans with service partners to generate quality net new business pipeline.
  • Drive co-seller and reseller management and acquisition strategies to expand Braze’s market presence and revenue streams.
  • Identify and onboard emerging global consultancies to enhance Braze’s reach in key markets and verticals.
  • Support the sales cycle alongside our sales teams, from prospecting to deal close, in collaboration with our agency partners across AMER and LATAM. 
  • Advance differentiated value propositions and specialization with key strategic agency partners, and articulate that story internally at Braze and with our agency partner organizations, ultimately evangelizing the story in the market.
  • Ensure accountability and partnership reciprocity, with measured flow of outsourced Braze implementation and managed services in exchange for net new client opportunities from our agency partners.
  • Review sales play metrics and effectiveness on a recurring basis with agency partners and Braze leadership. Maintain dashboards that communicate to leadership the effectiveness of go-to-market sales plays with our agency partners.
  • Collaborate cross-functionally with other Braze departments and divisions, including Tech and Cloud Partnerships, Partner Marketing, Partner Education & Enablement, etc.
  • Develop the program with senior leadership to enhance current ways of working.


  • 6+ years of partnerships channel and cloud industry experience, preferably from a SAAS organization.
  • Demonstrable proof of producing measurable sourced pipeline and influenced revenue results via a mature SaaS partner program playbook. A strong bias for execution and motivated by exceeding targets and results.
  • Deep and proven knowledge of the agency and marketing services ecosystem. Understanding of service offering creation, marketing, lead generation, and professional services organization key performance indicators.
  • Ideally, experience working for an agency consultancy and intimate knowledge of agency org structure, business dynamics, and effective business case development.
  • Executive presence and an ability to present and vision sell to executive audiences.
  • Ability to lead through ambiguity, take on complex strategic and operational initiatives, and scale effectively across a large organization and distributed team.
  • Strong drive and character qualities that match with Braze Core Values and inspire others to follow and act.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $152,000 and $160,000/year with an expected On Target Earnings (OTE) between $190,000 and $200,000//year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.


Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®


Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.


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