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Implementation Manager

Birdie Care


Posted over 30 days ago...


Join Birdie, a B-Corp certified leader in home healthcare tech, and make a real difference in the lives of older adults


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London, UK

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In-person- London United Kingdom

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Expires at anytime

Organisation Summary

Birdie is a trailblazer in the home healthcare technology sector, dedicated to enhancing the lives of the elderly. With an innovative all-in-one platform, Birdie supports millions of care visits each month, empowering care providers with top-notch tools to boost care quality and efficiency. As a B-Corp, Birdie's commitment to social impact is profound, and its recognition as one of the top two Home Health Tech providers globally by CB Insight in 2021, cements its status as a luminary in digital health innovation.

Role Summary

  • Lead the implementation of Birdie's software for mid-market and enterprise customers.
  • Manage multiple projects, focusing on customer onboarding at scale.
  • Act as the primary contact for high-value accounts during implementation.
  • Conduct consultative assessments to gather customer requirements, including technical specifications.
  • Collaborate with internal and external stakeholders to ensure successful onboarding strategies.

Role Requirements

  • Strong motivation with excellent interpersonal and stakeholder management skills.
  • Proven experience in onboarding/implementation with large accounts, project management, or customer success at the enterprise level.
  • Exceptional communication skills, with the ability to set clear next steps and deadlines.
  • Proactive approach with a strong focus on customer satisfaction.
  • Highly organized with the ability to structure and prioritize work to meet targets.


Birdie values its team's happiness, wellbeing, and growth, offering a package that includes competitive salaries, stock options, personal development and work-from-home budgets, extensive holiday time, health insurance, wellness discounts, and much more. Not to mention the vibrant company culture with socials, trips, and meals.

About Birdie: Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB Insight in 2021.

The Role: The mission of the Implementation Manager is to help our mid-market and enterprise customers to implement the Birdie software across their business at scale. You will manage a number of projects in parallel with a focus on onboarding, and be the main point of contact for a number of high-value accounts throughout their implementation. You’ll take a consultative role with each customer to ensure that you are able to gather requirements, including technical requirements. You’ll liaise across internal and external stakeholders, and execute onboarding strategies to ensure success.

Job Requirements: You're a super-motivated individual with outstanding interpersonal skills and stakeholder management. You have experience in onboarding/implementation with large accounts, project management, or enterprise-level customer success management. You're able to fix next steps and deadlines very clearly thanks to outstanding and clear communication on what's expected from the customer. You are proactive and always looking to delight customers. You're highly organised, you are able to structure and prioritise your workload to achieve your targets.

Benefits: We offer exceptional benefits and invest massively in our team's happiness, wellbeing and growth. We offer competitive salary packages, generous stock options, personal development budget, work from home budget, base holiday, Christmas leave, birthday leave, Birdie giving days, sabbaticals, private health insurance, gym and wellbeing discounts, cycle to work scheme, parental leave, fertility leave, employer pension contribution, and frequent company socials, trips and meals.

Application Details: Birdie cannot currently support any visa applications, we do require permanent right to work in the role’s location. Apply for this Job. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


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