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Senior UX Researcher, AI & Analytics



Posted over 30 days ago...

Join Braze as a Senior UX Researcher and Empower Brands to Forge Real-Time Connections with Their Customers


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No salary declared 😔

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In-person- Toronto Canada

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Expires at anytime

Organisation summary

Braze is a trailblazing customer engagement platform that fortifies bonds between consumers and their favorite brands. Marketers are empowered to harness vast amounts of data to interact with customers instantly across multiple channels, using Braze's comprehensive suite of messaging, orchestration, and AI-driven analytics tools. Recognized globally for its exceptional workplace culture, Braze is committed to work-life harmony, equity, and fostering a community that supports growth and loyalty.

Role Summary

  • Conduct UX research for AI and Analytics products to comprehend user needs and behaviors.
  • Collaborate with 2-3 cross-functional product teams to inform strategy and facilitate autonomous insight gathering.
  • Explore new product opportunities utilizing mixed-methods research, creativity, and critical thought.
  • Engage in storytelling to share research findings and influence product roadmaps and design decisions.

Role Requirements

  • Over 5 years of qualitative and quantitative UX research experience, preferably in AI/analytics.
  • Proficiency in a wide array of research methodologies to guide both strategic and tactical product decisions.
  • Exceptional communication skills with a knack for presenting to diverse audiences, including senior leadership.
  • A history of impacting product directions with a portfolio to showcase this.
  • Educational background in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar fields.

What We Offer

  • Competitive compensation with potential equity and retirement plans.
  • Comprehensive benefits including medical, dental, vision, life, and disability insurance.
  • Generous paid time off and family services such as fertility benefits and equitable parental leave.
  • Investment in professional development with career pathing, learning platforms, and tuition reimbursement.
  • Opportunities for community engagement and a collaborative company culture.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.


We are seeking an experienced and passionate Senior UX Researcher to work on our AI and Analytics products. In this role, you will conduct UX research to understand user needs, behaviors, and motivations to inform product development and design decisions. You will work across 2-3 cross-functional product teams, helping them gather insights that inform product strategy as well as enabling them to ask and answer questions on their own. You will tackle greenfield and net-new product opportunities, drawing from your extensive expertise in mixed-methods research, creativity, and critical thinking. You will bring teams along on the journey of your discoveries, collaborating closely with PMs, designers, data scientists, and other cross-functional partners.


  • 5+ years experience conducting qualitative and quantitative UX research, ideally informing AI / analytics products and features
  • Experience leveraging a broad range of research methodologies across the various stages of product development, informing both strategic and tactical decisions
  • An excellent communicator, dynamic cross-functional partner, and excelling in presenting findings to a variety of audiences, including senior leadership
  • Track record of influencing product roadmaps and design decisions, especially ones that may be complex or ambiguous in nature, demonstrated by a strong research portfolio and compelling storytelling
  • Background in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar


Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®


Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.


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