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Head of Support Services - Ukraine

The Halo Trust


Posted over 30 days ago...


Lead the Charge in Humanitarian Support Services with The HALO Trust in Ukraine


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The HALO Trust, a preeminent NGO focused on conflict recovery, is looking for a Head of Support Services to join their mission-driven team in Ukraine. This organization is dedicated to clearing landmines and providing assistance in post-conflict areas, making a tangible impact on the lives of those affected by war.

Role Summary:

  • Take the reins of support services, leading and enhancing operations across multiple bases.
  • Develop and refine support functions in alignment with humanitarian logistics standards.
  • Supervise a diverse team and report directly to the Programme Manager.
  • Implement policies, oversee procurement, logistics, fleet, facilities, administration, and ICT.
  • Ensure compliance with procedures and foster a supportive, collaborative work environment.
  • Strategize for the growth of adaptable support services to meet program needs.

Role Requirements:

  • Higher education degree in logistics or a related field.
  • A minimum of 5 years of experience in humanitarian logistics, with leadership roles.
  • Proficiency in English and strong IT skills (Microsoft Office).
  • Excellent leadership, analytical, and problem-solving abilities.
  • Desirable: Experience in Ukraine and knowledge of Ukrainian or Russian.

Application Process Details:

  • Submit resume and a tailored cover letter by 29th March 2024.
  • Early application is advised as the role may close sooner if a suitable candidate pool is identified.

Role: Head of Support Services - Ukraine

Salary: Up to £50,400 p/a, dependant on experience

Location: Kyiv Oblast, Ukraine

Contract: Full-time, Permanent

Reporting To: Programme Manager

About HALO:

The HALO Trust is the leading global NGO addressing the impact and drivers of conflict in over 30 countries and territories, employing more than 12,500 staff. Our primary duty is to serve people affected by conflict, clearing landmines and the explosive remnants of war that threaten lives and livelihoods long after fighting has finished. We make land safe where war has ended, while also assisting those affected by active conflict and endemic violence, creating more durable solutions to support stability.

About the role:

The HALO Trust is seeking a highly qualified and motivated individual to join our organisation as Head of Support Services, based in Kyiv Oblast. The ideal candidate will hold a higher education degree in logistics or a related field, complimented by a minimum of five (5) years’ work experience in humanitarian logistics, ideally in an international position of responsibility.

As a senior leadership role, the Head of Support Services’ primary responsibility is to lead, manage, and improve all support services across a large and expanding program with multiple bases of operation. A key focus of this position will be developing and improving the efficacy of existing support functions by reviewing and improving operating procedures, and through contributing to the ongoing professional development of all support departments in line with humanitarian logistics best practices.

Under the guidance of the Regional Logistics Manager, the Head of Support Services will have the mandate to develop Support functions as they see fit, in line with programme and organisational strategy. This position reports directly to the Programme Manager and has line management responsibility for nine (9) department managers.



  • Policy Implementation: Ensure all policies and procedures are implemented and followed, and provide instruction and support to promote compliance and best practices across the support departments.
  • Procurement: Drive project procurement and provide support to the Procurement team in day-to-day tasks, review and approve procurement packs when compliant with procurement and donor procedures, develop and manage framework agreements, support supplier visits, and provide guidance and support in conducting tenders as and where appropriate.
  • Logistics: Ensure monthly and biannual stock takes are completed and reported on, contribute to warehousing best practices, and support on the international shipment and importation of goods, including dual-use equipment and mechanical assets. Ensure program equipment, fleet, and mechanical assets are registered, suitable for use, and recorded on the relevant asset register.
  • Fleet: Work with the Fleet Manager to ensure that fleet and mechanical assets are allocated effectively and efficiently, fuel consumption is monitored and accurate, that the existing fleet is suitable for current needs, and monitor and advise on projected needs in accordance with the Operations expansion plan.
  • Facilities: Contribute to the work of the Facilities Department, including reviewing and approving requests for assignment of handymen and other tasks.
  • Administration: Support the admin team in facilitating travel arrangements for staff and visitors, including domestic and international rail travel and hotel accommodation. Assess and plan for expatriate housing needs in Kyiv and the Oblasts, ensuring suitable space is available for all known incoming staff and that housing is comfortable yet cost-efficient.
  • ICT: Support the ICT Department as it continues to expand and ensure the services it provides are timely and in line with existing operating procedures and HALO regulations.
  • Compliance: Supported by the Regional Logistics Manager, ensure all departments are functioning according to HALO Trust standard operating procedures and donor guidelines. Where appropriate, provide training and support to teams to ensure compliance across the support services departments.
  • Team Management: Work closely with other Heads of Departments to foster a positive and supportive work environment, promote teamwork, and provide training and guidance as and when required.
  • Strategic Vision: Provide input for the growth and development of dynamic and adaptive Support Services departments capable of meeting the needs of the program as it expands and make recommendations to the Programme Manager accordingly.
  • Other: Undertake any other tasks as delegated by the Programme Manager.


  • University degree in logistics, development, or a related field.
  • Proven and extensive experience of at least five (5) years in humanitarian logistics, including in progressively more responsible roles.
  • In-depth knowledge of procurement and logistics best practices and donor reporting requirements.
  • Strong leadership and team management skills, with the ability to motivate and guide a diverse team of professionals.
  • Previous experience working within a humanitarian organisation.
  • Fluent in English.
  • Strong IT skills, including Microsoft Office, with the ability to learn and adapt various software tools.
  • Solid work ethic and strong delegation skills, capable of working productively under pressure and as part of a diverse team.
  • Adaptable and flexible with the ability to prioritise competing tasks.
  • Good analytical and problem-solving skills, with a keen attention to detail.


  • Previous experience working in Ukraine.
  • Working knowledge of Ukrainian or Russian.

HALO requires its applicants to work in line with our values, which are:

  • Courage
  • Discipline
  • Integrity
  • Respect for Others
  • Loyalty
  • Selfless Commitment


Our benefits:

  • Local overseas allowance of $350 monthly.
  • Private Medical Insurance.
  • 49 days of leave annually.
  • Comprehensive insurance package: life assurance and emergency medical insurance, including evacuation and repatriation.
  • Plus much more.

How to Apply

To apply, please submit your resume and cover letter (no more than 2 pages) outlining how your skills and experience match the requirements of the role by no later than 29th March 2024. If there is a sufficient calibre of applicants, we reserve the right to close the role earlier than the date noted.


The HALO Trust is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

The HALO Trust is committed to a culture that is both diverse and inclusive and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

The HALO Trust is committed to ensuring that it provides a safe and trusted environment which safeguards and promotes the welfare and wellbeing of anyone who comes into contact with, or is part of, the Charity, with a zero-tolerance approach to behaviours which challenge this.


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