Workspace Community Manager

We are looking for a Community Manager to join our Workspaces team. The Sustainable Workspaces team runs a vibrant workspace in the iconic County Hall, host to an ever-growing community of sustainable businesses. Our unique spaces and flexible memberships are designed to inspire creativity and collaboration in a purpose-driven environment. Members have access to, and are supported by, the wider Sustainable Ventures team; with expertise in sustainability, venture capital and entrepreneurship.

You will play a key role in shaping the membership experience, being proficient and at ease in both the front and back of house. We aspire for our members to enjoy themselves in the space while also finding business value in being a part of our unique community.

This is a fantastic opportunity for a manager with 2 years’ professional experience, and a passion for excellent customer service, community and innovative, commercial solutions to the climate crisis.

The Role 

At the heart of our work lies a deep passion for building communities and nurturing an environment that is not only welcoming, but also open, transparent, curious, collaborative, challenging, results-driven, and most importantly, fun! 

As the Workspace Community Manager, your role is to create exceptional experiences for our members by cultivating a vibrant and thriving community. You will be responsible for fostering connections and creating a sense of belonging among our members, ensuring they feel supported. Your passion for community building and dedication to member satisfaction will drive the success of our community.

Key responsibilities:

• Welcoming all members to the community, ensuring a seamless and engaging onboarding and offboarding process for all members. 
• Acting as the main point of contact for member inquiries and concerns, promptly and effectively resolving any issues that may arise. 
• Facilitating connections and collaborations between members, encouraging them to work together and share ideas. This involves identifying common interests and goals, and assisting members in finding ways to collaborate. 
• Developing and executing community engagement strategies: Staying up-to-date with industry trends and best practices, continuously seeking innovative ways to enhance the member experience. Striving to achieve the highest levels of member satisfaction and engagement. 
• Collaborate with the Ecosystem team to organise and execute a variety of exciting ecosystem events. Assisting the team in managing and hosting external meetings and events, ensuring a seamless experience for all attendees. Taking charge of our weekly Members events. Maintaining accurate records of event expenses and ensuring they align with the budget.
• Providing support to the Sales team by conducting membership tours for potential new members.

Requirements

/ We expect you to have

• A passion for the sustainability / climate tech sector
• 2+ years experience in hospitality, retail, serviced office or co-working industry
• Community management experience - builds connections easily, is invested in the members, active in and outside of work (proven experience) 
• Experience owning or managing a business function or department 
• A natural people-person, with a warm, open personality and the ability to anticipate people’s needs
• A responsible, proactive approach who takes initiative to resolve problems as they occur
• Attention to detail across the board, if something is out of place in the office, a cleaner has missed a spot, or the café is missing out on a food or drink option that members would like - you’ll take notice
• Excellent English written & verbal communication skills
• Good listening skills
• Ambition 

/ Desirable

• Climate tech experience - working with sustainable companies

Benefits

/ Additional Details

• Hours: Office based 5 days a week (with 1 WFH day per month). Part of the role includes covering front desk duties, and availability to cover evening events
• Remuneration: £28k - £32k per annum
• Based: Sustainable County Hall, Belvedere Road, SE1 7PB 

/ Benefits include

• 25 days Holiday + Bank Hols
• Monthly Wellness Day
• Paid Sick Leave
• Private Health Insurance Scheme
• Enhanced Pension Scheme
• Cycle to Work Scheme
• EV Lease Scheme
• Discounts on sustainable brands in our ecosystem
• Monthly Lunch & Learns

Additional benefits that follow longer term service:

• Enhanced Maternity, Paternity and Adoption Leave & Pay
• Work from abroad
• Monthly Sabbatical (every 5 years)

As you grow with us, you can access additional benefits, including a Learning & Development allowance; the opportunity to work from abroad for 2 weeks a year; enhanced maternity, paternity, and adoption leave & pay; and a monthly sabbatical every 5 years of dedicated service.

/ Diversity 

Our people are the heart of Sustainable Ventures. We’re an equal opportunity employer, committed to recruiting a diverse workforce and creating an inclusive environment where everyone can be themselves at work. The climate crisis is a social and inclusion issue, and we especially encourage applications from individuals underrepresented in the climate space. We welcome applicants with diverse experiences.

About Sustainable Ventures

We are Europe’s largest ecosystem of climate tech startups. Following our recent expansion of our Central London headquarters, we’re focused on our mission to develop 1000 new businesses by 2025, and expand our operations across UK regions.

Our impact on the planet’s climate and its natural resources is being felt more often and by more people than ever before. It is clear that significant changes must be made to achieve the targets set by the IPCC and reach Net Zero by 2050. This presents the world’s biggest challenge and it is something that SV has been addressing since 2011. We believe in the power of commercial innovation to address the twin challenges of climate change and resource scarcity.

Over the past 12 years we have expanded our services to cover: Investment with 45+ investments, Workspaces with 100+ member companies, and 500+ businesses supported to scale. These startups have created 5500 jobs and raised over £1bn of investment, a number of which have been acquired by corporates e.g. Ecar Club by Europcar, Zeigo by Schneider Electric, and Sennen by Octopus Energy.

We have also recently secured a strategic equity investment led by Barclays Sustainable Impact Capital. This investment will be applied to fund the Company’s growth plans, including the launch of regional locations across the UK and expanding the professional services provided to startups and scaleups. In addition, we’ll be working in partnership with Barclays, to leverage their experience as an advisor, bank and investor through developing a number of joint initiatives to accelerate the net zero innovation sector. 

/ Application Instructions

Applications will be considered on a rolling basis.

/ Recruitment process

• 30 min phone screening interview
• In-person interview with the Director of Workspaces