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Customer Success Intern



Posted over 30 days ago...


Join Braze for an exciting summer internship where you can bridge technology and human connection in the burgeoning field of Customer Success


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No salary declared 😔

icon Location

New York

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- New York United States

icon Expires

Expires at anytime

At Braze, we take pride in our approachable, kind, and passionate team. We're on a mission to humanize brand-customer connections through our leading Customer Engagement Platform, and we're looking for an intern who shares our curiosity and drive. As a part of our dynamic and rapidly-growing company, you'll have the opportunity to make a real impact.

Organisation Summary:

Braze is a forward-thinking customer engagement platform that nurtures enduring relationships between people and the brands they love. Our platform empowers marketers to harness data across multiple sources, enabling real-time, creative interactions. With Braze, companies foster growth and loyalty through engaging customer experiences. Recognized globally as a Great Place to Work®, Braze champions equity, opportunity, and work-life harmony.

Role Summary:

  • Collaborate with Customer Success Managers to enhance how we engage with clients.
  • Define, plan, and execute a project that improves our Customer Success operations.
  • Deliver a presentation and materials that contribute to the Customer Success team's efforts.
  • Gain a comprehensive understanding of the Braze platform and how it influences digital marketing.

Role Requirements:

  • Current BA/BS or MA/MBA candidate graduating between December 2024 and August 2025.
  • At least 3 years of undergraduate experience, preferably with eligibility for internship electives.
  • Strong project management skills and a thirst for learning about customer success and engagement platforms.
  • Interest in technology, marketing, and the interplay between mobile devices and human interaction.
  • Availability for a 10-week internship in New York City during Summer 2024.
  • Exceptional attention to detail, communication skills, and problem-solving abilities.

Application Process Details:

  • Compensation of $24/hour with potential full-time offers based on performance.
  • Intern events, team activities, and comprehensive benefits upon employment offer.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.


Braze is looking for an inquisitive data and marketing oriented individual that loves using technology to humanize brand connections with consumers. In this role, you will work closely with our Customer Success team, which is responsible for managing and growing our customers’ digital marketing initiatives, strategies, and customer lifecycles through the Braze Customer Engagement Platform.  In short, our skilled Customer Success Managers are the bridge between the possible and the actual for marketers using Braze.  Our CSMs create mutual value with our customers driving adoption, advocacy, renewals, and upsells for Braze by helping customers meet their business goals.


  • During your internship, you will work closely with several Customer Success Managers (CSMs), who will work with you to define a project (or projects) that will improve the way in which our CSMs work with customers.  
  • You will be responsible to deliver a presentation and any other defined project deliverables at the close of your project and internship.
  • For your final project, you will be expected to assist or run all planning and scoping tasks, documentation and administrative tasks, and all implementation and execution tasks.
  • Additionally, after presenting your project you will be responsible for building a communication and socializing plan across the CS organization, taking into consideration feedback loops and any necessary data analysis.
  • Finally, if necessary, you will be responsible for the development and distribution of any final project materials that will help Braze CSMs or Braze customers.


  • You are a BA/BS or MA/MBA candidate from a top institution with the expectation that degree will be obtained between December 2024 and August 2025
  • You have a minimum of 3 years undergraduate experience, ideally in a program that supports internship summer electives
  • You manage projects and tasks to completion
  • You’re interested and eager to learn more about Braze, Customer Engagement Platforms and Customers Success
  • You have a keen interest in exploring the intersection of technology, marketing, mobile and human connections
  • You are known for being a team player and can thrive in a fast paced environment
  • You are good with ambiguity and look for solutions, take initiative, and welcome feedback
  • Your interests include marketing strategy, digital marketing, technology and mobile trends 
  • You are known as a problem solver and you're not afraid to tackle technical problems
  • Available for a 10 week internship between June and August of 2024
  • Intellectually curious, passionate, and inventive
  • Attention to detail, strong communication, and a curious thinker
  • Ability to work in-person part of the time at our NYC office


  • First hand knowledge of Customer Success, one of the fastest growing disciplines, in a quickly maturing and evolving start-up environment
  • Experience working at a rapidly growing tech start-up that is passionate about forging connections between consumers and the brands they love by creating human connection through technology
  • A solid understanding of the Braze platform and technology and how it helps customers deliver on their digital marketing strategies at incredible speed and scale 
  • A deep understanding of the importance of Braze customers and how our Customer Success team works to put our customers at the center of all we do 
  • An opportunity to connect with a diverse set of friendly and fun professionals who are passionate about what they do and how they do it
  • A front row seat to witness how some of the best brands in the world execute on their Digital Marketing plans and strategies


  • Intern events including exec lunch, team events, and end of year presentations
  • Full time return offers subject to performance
  • Collaborative, transparent, and fun loving team and office culture

For candidates based in the United States, the pay range for this position at the start of employment is expected to be $24/hour.


Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®


Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.


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