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Customer Success Operations Intern

Braze

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Posted over 30 days ago...

Join Braze as a Customer Success Operations Intern and fuel your passion for growth and learning in a globally recognized Great Place to Work®.

Overview

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No salary declared 😔

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Remote - USA

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98% Remote- North America

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Expires at anytime

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Visa sponsor - US

Braze is an esteemed customer engagement platform that fosters profound connections between people and the brands they love. With a culture celebrated for its collaborative, transparent, and enjoyable environment, Braze has earned accolades such as Great Place to Work® certifications in multiple regions. The company's mission is to empower marketers with data-driven tools for real-time, creative customer engagement across various channels.

  • Contribute to driving operational efficiencies and aligning processes within the Customer Success team.
  • Analyze tool usage, system data, and adoption metrics for actionable insights.
  • Oversee the Customer Success Monthly Newsletter and improve content management.
  • Identify and organize strategic playbook content and collaborate on internal presentations.
  • Team player with a zest for learning about customer success and operational excellence.
  • Proactive with excellent attention to detail and strong time management skills.
  • Ability to handle multiple projects and communicate effectively with a variety of stakeholders.
  • Inventive, intellectually curious, and a true team player receptive to feedback.
  • Current college student graduating between December 2024 and August 2025, available for a 10-week internship in summer 2024.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

We are seeking a Customer Success Operations Intern to join our dynamic team. In this role, you will play a crucial part in driving operational efficiencies, aligning processes, and supporting strategic initiatives that contribute to our company and CS department’s success.

Our Customer Success Strategy & Operations team focuses on the tooling, data and strategic programs that our Customer Success team needs to drive the best possible customer outcomes. This role will report directly to the Sr Customer Success Strategy & Operations Lead and will be involved in a wide-scope of operations projects.

  • Support all aspects of the CS Strategy & Operations team responsibilities
  • Become an expert in the Customer Success Manager day to day responsibilities and process to better understand and support the team
  • Analyze usage data and adoption metrics of our tools, systems, and content to draw actionable insights    
  • Support department communication and project visibility by owning the CS Monthly Newsletter 
  • Improve content management by conducting content audits for accuracy and optimize organization across our various content repositories
  • Identify and organize content for CSMs to leverage in our strategic playbooks
  • Collaborate on internal presentations to the department to showcase the impact of recently launched initiatives and upcoming roadmap projects 

WHO YOU ARE

The ideal candidate will be a team player with a passion for learning about customer success, operational excellence, project management, and change management. If you are a self-starter with a keen eye for detail and a drive to improve processes, we would love to hear from you. Even more, you are looking for an opportunity to develop your skills in a multi-faceted role and support a fast-paced team whose impact spans across the company and customers alike.

  • You take initiative and proactively identify opportunities where you can improve processes
  • Your attention to detail is impeccable, you are organized, and have strong time management skills
  • You are able to contribute to different projects simultaneously
  • Intellectually curious, passionate, and inventive
  • You have excellent written and verbal communication skills and can communicate to a variety of internal stakeholders
  • You are known for being a team player, we just can’t emphasize this enough
  • You welcome feedback and are always looking to learn and improve your skill set
  • Working towards obtaining a college degree that will be obtained between December 2024 and August 2025
  • Available for a 10 week internship between June and August of 2024

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHAT WE OFFER

  • Intern events including exec lunch, team events, and end of year presentations
  • Full time return offers subject to performance
  • Collaborative, transparent, and fun loving team and office culture

For candidates based in the United States, the pay range for this position at the start of employment is expected to be $24/hour.

#LI-REMOTE

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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