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Inbound Call Handler

Home Made


Posted over 30 days ago...


Join the dynamic team at Home Made and transform the renting experience as an Inbound Call Handler


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In-person- London United Kingdom

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Expires at anytime

Home Made is revolutionizing the property rental market with its cutting-edge technology and customer-centric approach. As the fastest-growing proptech company, we are committed to fixing renting for everyone involved. Our vibrant culture champions change, integrity, and inclusivity, inviting diverse voices to be part of our mission to make renting better, safer, and fairer.

  • Be the first point of contact in our sales process, handling inbound and outbound calls.
  • Match prospective renters with their dream homes by identifying their needs and utilizing our bespoke matching tool.
  • Work within a high-performance sales team to exceed targets and contribute to our mission.
  • Maintain accurate renter records and stay updated on property details to provide exceptional service.
  • Be an ambassador for Home Made's culture, passionately conveying our value proposition.
  • Proven sales experience with a drive to meet and exceed goals.
  • Strong communication skills and the ability to build relationships with diverse customers.
  • A forward-thinking self-starter eager to grow within the company.
  • Availability to work on a bi-weekly Saturday with a day in lieu and a shift pattern of Monday to Friday, 9 am-6 pm or 10 am-7 pm.

Inbound Call Handler| Home Made

If you enjoy speaking to customers and would like to be a part of helping our prospective renters find their dream home, apply to our Inbound Call Handler role!

We are looking for Sales Professionals to join our Sales Development team who are results driven and are focused on exceeding targets.

Our Sales Development team is the first point of contact with potential renters, the first part of our sales process, qualifying what they are looking for and ultimately matching them to their ideal new home! 

Working hours: Rotas are set in advance - Monday to Friday 9am-6pm or 10am-7pm. This role also requires a bi-weekly Saturday with a day in lieu in return.

Office location: London Southwark, this is a full time office-based role (close to Southwark, Waterloo and Blackfriars stations)

Salary: £23K Base + Uncapped Commission OTE £30K (with a strong performance, you will have the opportunity to advance to a £25K base salary within the first 6 months) 

Working with us:

Home Made are the fastest-growing property technology company that is fixing renting for good! By combining technology and a customer centric approach, we are making the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good!

To explore more about what we do, click here.

What you'll be doing?

  • Work as part of a high performance sales team, all focused on the same mission to fix renting for good
  • Qualifying warm leads via inbound and outbound calls from prospective renters, securing viewings
  • Put your sales skills first by identifying the needs of each renter, adopting a sales mentality to cross-sell properties effectively using our matching tool
  • Utilising our customised systems to note clear customer requirements for the viewings team to take them around the properties of choice
  • A self starter, with an appetite to exceed targets
  • Keeping up to date with knowledge of pricing, availability and new properties/sites as they come in 
  • Attend training on new site launches
  • Actively problem solving to support customer needs
  • Utilising WhatsApp for business, assisting prospective renters on their journey for a new home digitally
  • Communicate and draw attention to any promotions or offers
  • Responsible for data integrity, using our customised systems for logging, tracking and maintaining renter records
  • Be a Home Made culture champion, confidently communicating our value proposition to prospective renters

About You:

  • You enjoy the world of sales and is always shooting for that next goal
  • You are an excellent communicator with the ability to build rapport with a range of customers
  • You are results-driven, looking to surpass targets
  • You love to learn and are keen to expand within the role
  • Exceptional written and spoken verbal communication skills

Benefits of working with us:

  • Annual Leave: 24 days leave + your birthday off!
  • Modern, state of the art offices
  • Employee Perks: discounts for stores, cinema etc
  • Yearly Half Day Charity Day
  • Office Social Events (Summer and Winter Parties)
  • Culture Club: Running Club, ad hoc events for notable dates (St. Patricks day, Diwali, Movember), Meditation Sessions, Mental Health Champions, CSR opportunities
  • On site Gym access, showers (towels & shower gel), and indoor bike storage
  • Weekly Friday 5pm Happy Hour in the office
  • Opportunities to upskill in your career through our Learning and Development Programme

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email removed - click apply for more details]. 


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