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Customer Satisfaction Agent (English speaking)

OLIO

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Posted over 30 days ago...

Join the fight against waste with a dynamic Customer Satisfaction Agent role at Olio, a leading app dedicated to environmental change and community support.

Overview

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No salary declared 😔

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Remote

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100% Remote- Worldwide

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Expires at anytime

Olio is an innovative app revolutionizing the way we think about waste, with a mission to inspire sharing over discarding, thus fostering community bonds and reducing environmental impact. In just seven years, it has transformed from a local project to a global phenomenon, touching the lives of 7 million users across 62 countries and aiding over 4,500 businesses in the UK to eliminate food waste.

Role Summary:

  • Devote 30 hours weekly to guide customers in using the Olio app, including evenings and weekends.
  • Take charge of content moderation, dispute resolution among volunteers, and content creation for customer assistance.
  • Play a pivotal role in testing, reporting technical issues, and participating in projects that boost team efficiency.

Role Requirements:

  • Share a deep passion for Olio's mission to reduce waste and improve communities.
  • Possess exceptional computer skills and be adept at troubleshooting.
  • Demonstrate high empathy, organizational prowess, and meticulous attention to detail.
  • Excel at efficiency, be a self-starter with a 'can-do' attitude, and have the ability to act swiftly and decisively.
  • Exhibit superior communication skills and be a delight to collaborate with.

Olio offers a remote-first work environment recognized for its outstanding culture, diversity, and commitment to social and environmental excellence, highlighted by its B Corp status and ranking as the 4th best place to work by Escape The City 2022. Candidates of all backgrounds are encouraged to bring their unique perspectives to the team.

Olio is an app that encourages sharing or borrowing instead of throwing things away or buying new, helping to avoid waste while supporting communities and the planet. Over the past 7 years, Olio has grown from a local initiative in North London to a global movement with 7 million users across 62 countries. We are also helping over 4,500 businesses across the UK to reach zero food waste via our Food Waste Heroes Programme.

The role of the Customer Satisfaction Agent will require 30 working hours per week including evenings and weekends. You will be responsible for guiding customers to effectively use the app, moderating content, handling disputes among Olio’s volunteers, creating content to help our customers, testing and reporting technical issues and contributing to ad-hoc projects aimed at improving the team’s efficiency.

Our ideal candidate will be passionate about our mission, a computer whizz and speedy trouble-shooter, have a high level of empathy, organisational skills and attention to detail, and be a master of efficiency. All Olio team members are mission obsessed, self-starters with a ‘can-do’ attitude, resourceful and creative, thorough but able to move quickly and decisively, have excellent communication skills, and are fun to work with.

Olio is a remote-first company with an incredibly strong culture – listed as the 4th best place to work by Escape The City 2022 and recently awarded B Corp status. We boast a diverse team and are committed to the highest standards of social and environmental performance, transparency, and accountability. We encourage people from all backgrounds to apply.

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