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Posted over 30 days ago...


Join Marshmallow's innovative team and support a mission to revolutionize insurance for the global community


icon Salary

No salary declared 😔

icon Location

Budapest, Hungary

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In-person- Budapest Hungary

icon Expires

Expires at anytime

Organisation summary: Marshmallow is an insurance company with a heart, dedicated to offering fair pricing and exceptional service to those who've moved to the UK. As a champion for inclusivity, Marshmallow thrives on being different and addressing the needs of the underrepresented in financial services. It's an exciting time to join a company on the cutting edge of solving significant problems for those who need it most.

  • Role Summary:
    • Support and coordinate the customer service teams.
    • Manage schedules and team workload to enhance efficiency.
    • Ensure proper staffing to meet service level agreements.
    • Take ownership of processes and contribute to team success.
  • Role Requirements:
    • Analytical and data-driven mindset.
    • Ability to work independently and manage priorities.
    • Detail-oriented with a knack for working with data.
    • Proven organizational and planning skills.
    • Self-motivated and reliable in delivering results.
  • Benefits:
    • Flexible office working in Budapest.
    • Competitive bonus and personal development budgets.
    • Mental health support programs.
    • Exclusive healthcare services and transportation or fitness memberships.
  • Application Process Details:
    • Video screen with Talent Acquisition (30 mins).
    • Technical interview discussing experiences and skills (1 hour).
    • Cultural fit interview with a senior company member (1 hour).

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The Role You’ll be primarily supporting the frontline customer service teams across the company. Your main focus will be coordinating schedules and team workload to optimise our efficiency and workload management. You’ll have sole responsibility for ensuring appropriate staffing within frontline customer service teams, enabling our agents to deliver a great customer experience and reach our SLAs in the most efficient way possible.

Job Requirements You have an analytical and data-driven approach to problem-solving. You’re able to work independently, prioritise your own workload and deliver to tight deadlines, whilst maintaining attention to detail and accuracy. You enjoy working with data and have a great eye for detail. You are a self-starter who is ready to take ownership of new processes. You are organised, have good planning skills, and can be relied upon to get things done.

Benefits Flexi-office working – Spend at least 2 days a week with your team in our Budapest office. Competitive bonus scheme. Learning and development – Personal budgets for books and training courses to help you grow in your role. Mental wellbeing support – Access therapy and mental health sessions through Oliva. SZÉP card - Budget to spend on meals, leisure and accommodation. Medicover Blue package - An exclusive pass to top-notch healthcare services. All You Can Move membership OR Monthly BKK pass.

Application Details We break it up into 3 stages: A Video screen with one of the Talent Acquisition Team (30mins). A Technical interview where we will discuss your previous and technical experience with two of our Manager (1 hour). A Culture stage Interview with a senior member of the business (1 hour).


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