Return to jobs Return to jobs

Workforce planner



Posted over 30 days ago...

Join the innovative team at Marshmallow and revolutionize insurance with your scheduling and coordination expertise


icon Salary

No salary declared 😔

icon Location

London, UK

icon Nomad Friendly?

Hybrid (In-person ~3 day / week)- London United Kingdom

icon Expires

Expires at anytime

Organisation summary: Marshmallow is a pioneer in the insurance industry, dedicated to offering fair insurance prices and exceptional service to those who have moved to the UK. Committed to inclusion and solving significant problems for underrepresented individuals, Marshmallow is a company that backs the bold and the brave, those who dare to step outside the norm. It's an exciting place to be for those who aim to make a tangible impact in the financial services sector.

  • Role Summary:
    • Support frontline customer service teams with scheduling and workload coordination.
    • Take on the responsibility of staffing to ensure efficient, high-quality customer service.
    • Work independently to meet company SLAs through effective workload management.
  • Role Requirements:
    • Analytical and data-driven problem-solving skills.
    • Ability to work independently and prioritize tasks to meet deadlines.
    • Attention to detail and accuracy in work.
    • Proactive approach to owning and improving processes.
    • Strong organizational and planning abilities.
  • Benefits:
    • Flexible working arrangements with a collaborative London office space.
    • £50 monthly flexible benefits budget.
    • Personal budgets for learning and development.
    • Mental wellbeing support including therapy sessions.
    • Competitive bonus scheme, private health care, and medical cash plans.
  • Application Process Details:
    • Video screen with the Talent Acquisition Team.
    • Technical interview to discuss past experiences and technical skills.
    • Culture stage interview with a senior member of the business.

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The role You’ll be primarily supporting the frontline customer service teams across the company. Your main focus will be coordinating schedules and team workload to optimise our efficiency and workload management. You’ll have sole responsibility for ensuring appropriate staffing within frontline customer service teams, enabling our agents to deliver a great customer experience and reach our SLAs in the most efficient way possible.

Job requirements You have an analytical and data-driven approach to problem-solving. You’re able to work independently, prioritise your own workload and deliver to tight deadlines, whilst maintaining attention to detail and accuracy. You enjoy working with data and have a great eye for detail. You are a self-starter who is ready to take ownership of new processes. You are organised, have good planning skills, and can be relied upon to get things done.

Benefits Flexible working: Spend 3 days a week with your team in our new collaborative London office, and own your own working hours. Flexible benefits budget - £50 per month to spend on a Ben Mastercard. Learning and development – Personal budgets for books and training courses. Mental wellbeing support – Access therapy and mental health sessions through Oliva. Competitive bonus scheme. Private health care. Medical cash plan. Tech scheme.

Applications details We break it up into 3 stages: A Video screen with one of the Talent Acquisition Team (30mins). A Technical interview where we will discuss your previous and technical experience with two of our Manager (1 hour). A Culture stage Interview with a senior member of the business (1 hour).


Hire with Escape

Showcase your progressive organisation and post your open roles to the biggest UK community of purpose driven job seekers.

Get Started