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Transform the Future of Travel as the First COO of Byway, a Pioneering Flight-Free Holiday Company
Overview
Salary
£70000 - £90000
Location
Remote - London, UK
Nomad Friendly?
98% Remote- Europe
Expires
Expires at anytime
Organisation Summary: Byway is at the cutting edge of the travel industry, revolutionizing the scene with their commitment to 100% flight-free holidays. As a certified B Corp, Byway uses advanced Journey AI technology to craft unique, sustainable travel experiences. Launched in March 2020, the company's growth is skyrocketing with overwhelmingly positive reviews and frequent media recognition. This is your chance to join a company that's not only growing rapidly but also making a significant positive impact on the planet.
- Lead and elevate the operations of sales, customer experience, and trip delivery.
- Drive operational excellence and efficiency while maintaining high customer satisfaction.
- Partner with tech and product teams to support growth and expansion.
- Shape and implement strategic plans with the CEO and leadership team.
- Proven experience in scaling operations in B2C environments with a focus on customer experience.
- Leadership skills with the ability to nurture talent and enhance team performance.
- Expertise in financial management and data-driven decision-making.
- Experience in a tech company with high data literacy is essential.
- Familiarity with tech solutions for scaling operations and experience in business expansion initiatives.
Byway offers an attractive package including equity, competitive salary, remote and flexible working conditions, travel perks, and generous holiday allowances. If you're ready to take on this dynamic role, apply with your CV and a short cover letter through the provided link. Byway is committed to diversity and encourages applicants from all backgrounds to apply, offering accommodations to support your specific needs.
Join us at Byway as COO. We're on the lookout for a Chief Operating Officer.
As our first COO, you'll be at the forefront of our expansion, leading our talented customer-facing teams - scaling tech, tools and processes - and ensuring Byway travellers are delighted every step of the way.
The organisation - Why they are exciting
We're not just another travel company – at Byway, we're pioneering 100% flight-free holidays with Journey AI, the world’s first tech for journey-based trips. We’re a certified B Corp committed to making flight-free travel mainstream.
Since our inception in March 2020, we've booked 7,000 travellers onto unforgettable holidays, with 97% of five-star reviews. We’re growing 3x YoY and are regularly featured in the press, including the Guardian, BBC, and New York Times.
The role - what the role entails
Your role will be to lead our daily operations, including sales, customer experience, and trip delivery, ensuring operational excellence, efficiency in time and margin, and customer delight at scale. You will also collaborate with tech and product to implement initiatives that support our growth across geographies and timezones.
You will work with our CEO and leadership team to shape and execute strategic plans aligned with our long-term vision & mission.
Job requirements
We are looking for someone with significant experience scaling operations in a customer-centric B2C organisation, including customer experience. You should have a brilliant coach-leader mindset with a knack for nurturing talent and driving career development. You should have a track record running teams with fantastic customer feedback and delighting customers at scale. Expertise in financial management and data-driven decision-making is required.
A product focus, tech company experience, and high data literacy is also required. Familiarity with tech solutions and their role in scaling operations is also required. Significant experience running generalist business expansion initiatives is also required.
Benefits
We offer 1-1.5% equity, £70k-£90k salary, depending on experience and salary/equity balance.
We are a remote-first, flexible working company.
We offer 80 hours whenever: flexi-working across two week periods.
We offer 20 days wherever: work when you like and where you like for most of the month.
We offer 2 days together: join us in London two days each month including our monthly social.
We offer a funded a day a week in a coworking space.
We offer one cost-price Byway holiday per year and agency rates with Eurostar for you and your family/friends.
We offer 33 holidays days a year (including bank holidays) and an optional extra two days if you travel flight free with Climate Perks.
We offer an annual autumn Away Afternoon and optional Weekend Away in spring.
We offer the option to work four days per week, pro rata.
Applications details
Please apply here with your CV and a short covering letter. We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.
