Customer Success Coordinator - French and Italian Speaker

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world.

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.

We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people.

Feel valued for your contribution.Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

Your primary responsibility is to support the fast-growing Customer Success (CS) team, in particular the Onboarding function, by reliably maintaining and improving business reports and processes. Your tasks will include (but will not be limited to): 

• Supporting Onboarding  team members on data analysis, client reports and presentation preparation 
• Participation in some client calls or client facing communications, such as platform trainings in particular
• Other operational ad’hoc support to the Onboarding and Account Management teams
• Maintenance of CSM business unit reporting tools, dashboards and reports (via SalesForce, ClicData, Excel, …)
• Align with stakeholders to ensure tools support operational requirements
• Create models to answer current business questions; validate and understand the conclusions
• Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere 
• Contribute to internal projects of formalization and standardization of Onboarding processes with a positive impact on team efficiency and quality

Qualifications

• A demonstrated commitment to CSR and sustainability fields
• Strong skills in Google Suite and MS Office, especially exceptional Excel and Powerpoint skills (analytics & data visualization, including the ability to communicate quantitative data into a visually engaging story and to organize/integrate large amounts of information into concise presentation)
• Excellent communication skills in French, Italian and English. 
• Demonstrated ability to pick up new skills proactively. Effective time manager and multi-tasker able to effectively prioritize in a fast-paced environment. Creative problem solver with strong attention to detail
• Ability to work well in an international and multicultural environment.
• Self-driven, results oriented and team player
• Experience with building dashboards and/or with monitoring/reporting

Additional Information

• Location: Barcelona
• Contract: Permanent
• Start date: April 1st, 2024

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones!

In return for your expertise and energy, we offer:
Working organization benefits:

• Casual and very friendly work environment
• Hybrid work organization (from the office or from home)
• Flexible working hours
• Home office allowance program
• IT equipment allowance
• Working from anywhere policy
• Opportunity to work in a truly international atmosphere

Compensation benefits:

• Base salary + variable compensation plan
• GRSP and TFSA matching program available
• Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

• Health, Wellness, and Dental Benefits

More:

• Employee referral bonus policy
• Paid employee volunteer day
• Paid moving day ( 1/year)
• Access to online learning library
• Virtual and in-person team building events
• Co working space with various services + opportunity to work in different locations (Europe and International)
   

Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).