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Join Stashbee and revolutionize the way the world utilizes space as our new Customer Success Executive
Overview
Salary
No salary declared 😔
Location
Bethnal Green, London, UK
Nomad Friendly?
98% Remote- UK
Expires
Expires at anytime
Stashbee, a pioneering platform launched in 2017, is transforming the concept of storage by matching those with extra space to individuals seeking it. Driven by a seamless user experience and outstanding customer service, Stashbee is building a tech-enabled global community that makes finding and offering storage space easy and efficient. It's an exciting time to be part of a company that's reshaping an entire industry and embracing the untapped potential of unused spaces everywhere.
- Engage with users to ensure a delightful experience, cultivating retention and fueling business growth.
- Be at the heart of our customer service operations, delivering top-notch support in a vibrant, tech-savvy environment.
- 2+ years of customer service experience.
- Familiarity with technology and CRM platforms like Salesforce, Zendesk, or Trengo.
- Proven problem-solving skills and the ability to maintain composure during challenging interactions.
- Ambition to turn every customer into a passionate supporter of our brand.
To apply, send your CV to [email removed - click apply for more details]
A little bit about us Stashbee buzzed onto the scene in 2017 with one vision in mind: to put the world’s unused space to good use. Our co-founders David & Anthony both had subpar experiences as customers of self-storage, and asked themselves “what if there was a one-stop shop for space?”. A way to connect those with spare space to anyone in need of it. More choice, a variety of locations, a wider range of prices, coated with a simple and smart user experience, served alongside impeccable customer service. That’s what we’re building here at Stashbee. A tech enabled global community connecting people with space to those who need it.
The role We are looking for a dynamic and customer-focused person to join our team as a Customer Success Executive. As a member of our Customer Service team, you will play a vital role in ensuring a positive experience for our users, driving retention, and enabling the continued growth of our business. If you are passionate about delivering exceptional customer service and thrive in a fast-paced, tech-driven environment, we would love to hear from you.
Job requirements You have 2+ years of customer service experience and are comfortable using technology platforms in your day-to-day job. Experience with CRM systems is a plus (e.g., Salesforce, Zendesk, Trengo, etc.). You have a proven ability to analyse and solve sensitive customer issues with a proactive and solution-oriented mindset. You stay calm under pressure and aren’t afraid of difficult customer interactions. You relish the opportunity of turning a disgruntled customer into a brand advocate.
Benefits Competitive salary, Share options, Flexible working with office space in The Pill Box, Bethnal Green, Laptop/Tech Subsidy Scheme, 25 days of holiday, Pension plan (Nest), Childcare vouchers.
Applications details To apply for this role please send your CV to [email removed - click apply for more details].
