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Store Manager



Posted over 30 days ago...


Join America's Premier Yarn Destination as a Retail Store Manager and Craft Success with Your Leadership and Passion for Fiber Arts


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No salary declared 😔

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Northampton, Massachusetts, United States

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In-person- Northampton United States

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Expires at anytime

WEBS - America’s Yarn Store, a beloved destination for yarn enthusiasts, is seeking a dynamic Retail Store Manager to lead its vibrant team in Northampton, Massachusetts. As a hub for creativity and fiber crafts, WEBS offers a unique opportunity to combine a passion for customer service with the love of knitting and crafting in a role that directly impacts the success and culture of the store.

  • Lead the daily operations of America's largest local yarn store.
  • Champion outstanding customer service and foster a creative team environment.
  • Drive revenue through effective merchandising, staffing, and process improvements.
  • Engage with the crafting community to build customer relationships.
  • Develop and motivate a team of enthusiastic staff.
  • Proven leadership experience in a retail setting.
  • Strong background in people/process management.
  • Expertise in knitting or fiber arts.
  • Customer-first approach and excellent retail fundamentals.
  • Adaptable, proactive, and independent with a team-player spirit.
  • Exceptional communication skills and relationship-building abilities.
  • Detail-oriented with high standards for quality work.

WEBS offers a competitive salary, generous vacation policy, and comprehensive benefits including medical, dental, vision, 401(k), and an employee discount. The inclusive and flexible culture at LoveCrafts promotes diversity, ensuring a supportive and collaborative workplace.

We’re looking for an experienced, motivated, and independent Retail Store Manager to join our team of Smart, Kind, Makers!

WEBS - America’s Yarn Store is a true destination for yarn crafters with the biggest range of any local yarn store in the United States. Based in Northampton, Massachusetts, our Store Manager is responsible for the day to day smooth operation of the WEBS Retail store. This role ensures that excellent customer service is always the top priority and fosters a creative, collaborative environment that reflects the LoveCrafts/WEBS culture and vision for both customers and staff. Our Store manager also understands how to drive revenue, whether through merchandising, staffing, or systems/process improvement.

If you love connecting with the community, developing customer relationships, coaching and leading a fantastic team of enthusiastic team members, delivering results and fiber crafts, this is the role for you! This role reports to the Store Director.

You will have experience as a leader in a retail store environment, with a strong track record of people and/or process management. You’re an experienced knitter or fiber artist. You’re a strong operator with excellent retail fundamentals and a “customer first” service approach. You’re flexible with an “all hands on deck” mentality, self-motivated, and require little managerial direction.

You will have a confident, bright personality and superb communication skills – we’re a dynamic working environment and you’ll need to be able to create and maintain great relationships across the business to get things done. You are a self-starter who promotes action and is able to prioritize well in a fast-paced environment with changing demands. You will have an eye for detail and high standards when it comes to your work.

We offer a competitive salary to reflect the skills and requirements for the role. Generous vacation allowance. Benefits including medical, dental and vision, 401(k), and employee discount. A supportive, inclusive, flexible culture and great colleagues! Diversity is important at LoveCrafts. We aim to attract the widest range of talent into our business to enable us to create an inclusive working environment, and to reflect and understand our customers and their needs.


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