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Join SunGod, a global leader in performance eyewear, as a Customer Experience Specialist and contribute to their sustainable mission.
Overview
Salary
£28860
Location
London, UK - Hybrid
Expires
Expires at anytime
Organisation summary
SunGod, a British performance eyewear brand, prides itself in manufacturing sustainable products for global athletes. Partnering with entities like the INEOS Grenadiers, McLaren F1 Team, and Major League Baseball, SunGod is a certified B Corp and 1% For The Planet member driving for carbon neutral operations.
Role Summary
- Manage customer interactions through digital platforms.
- Handle customer inquiries, claims, and technical order issues
- Co-operate with operations and fulfillment team to maintain stock levels and process daily orders.
- Improve continuously the customer service standards.
Role Requirements
- Legally eligible to work in the UK.
- Minimum of 6 months in customer-facing role and a 2 - 1 degree or equivalent.
- Excellent English communication skills and high computer literacy.
- Interest in sports and outdoors.
- Prior experience with Customer Service Platforms like Intercom, Gorgias, Zendesk, or Shopify (preferred).
Application Process Details
- Application involves uploading a CV, a skills-based task, and online and in-person interviews.
- SunGod practices blind applications to reduce unconscious bias in recruitment.
SunGod is a British performance eyewear brand with a mission to See Better. We are recognized globally for our performance-driven, community-built, and sustainable products. Our eyewear is favored by elite athletes and teams worldwide, and we are proud partners with entities like the World Tour cycling team INEOS Grenadiers, McLaren F1 Team, and Major League Baseball. As a certified B Corp and 1% For The Planet member, we ensure our operations and products are carbon neutral, maintaining a balance between people, planet, and profit.
The role: As a Customer Experience Specialist at our London Office, you will be a vital part of our Customer Experience Team. Your main responsibility will be to manage communications with our global community of customers through various digital platforms like email and social media. You will address and resolve customer inquiries, manage daily tasks including handling tickets, social media messages, Lifetime Guarantee claims, and technical order issues. Additionally, you will work closely with our operations and fulfillment team to manage daily orders and stock levels, and continuously improve our customer service standards.
Job requirements: The ideal candidate will have a right to work in the United Kingdom, a minimum of 6 months experience in a customer-facing role, and a 2:1 degree or equivalent experience. You should possess excellent written and verbal communication skills in English, high computer literacy, and a genuine interest in sports and the outdoors. Experience with Customer Service Platforms like Intercom, Gorgias, Zendesk, or Shopify is preferred.
Benefits: You will receive a competitive salary of £28,860 per annum, a generous 30 days holiday allowance plus bank holidays (pro-rata), and be part of a leading benefits package. This role offers an opportunity to join a high-growth company at the ground floor, with plenty of scope for your professional growth.
Applications details: Interested candidates should be prepared to upload a CV and may be invited to complete a skills-based task followed by online and in-person interviews. We practice blind applications to minimize unconscious bias in our hiring process.
