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Unleash your potential with SafeBoda, the innovative pioneer transforming transportation in Africa
Overview
Salary
No salary declared 😔
Location
Nairobi, Kenya
Expires
Expires at anytime
SafeBoda is a venture-funded Series B company changing the game in African transportation and delivery services. With operations in Uganda and Kenya, and the backing of key investors such as Google and Yamaha, we're revolutionising the face of transport in African cities.
As a Driver Support Senior Associate, your role will involve:
- Supporting rider and driver recruitment
- Enhancing driver engagement
- Improving customer care to boost the SafeBoda experience
Requirements for this role include:
- A Bachelor's degree in Business Administration or related field
- Basic Excel and Google Sheets skills
- Previous experience in customer service or operations roles
- Ability to work under pressure, alongside strong communication, problem-solving and organisational skills
Benefits of joining us include health insurance, SafeBoda transport credits, paid annual leave and a supportive team atmosphere.
Apply by sending an email to recruitment@safeboda.com with 'Driver Support Senior Associate' as the subject, attaching your CV. Note that only shortlisted candidates will be contacted.
Who we are: At SafeBoda, we are driving Africa forward by transforming transportation and delivery services to be safe, affordable, and reliable. Our platform is designed to meet the needs of African consumers as a one-stop shop for transportation and on-demand services. Operational in Uganda and Kenya, we are a venture-funded Series B company backed by notable investors including Google, Unbound, Argor (GoJek’s VC), AllianzX, Yamaha, and Beenext. We have a passionate and highly engaged team based in East Africa, aiming to revolutionise transport and logistics in African cities.
The role: As a Driver Support Senior Associate, you will play a vital role in supporting rider and driver recruitment, driver engagement, and ensuring the overall well-being of our driver community. This multifaceted role also involves providing customer care support to enhance the overall SafeBoda experience.
Job requirements: The ideal candidate should have a Bachelor's degree in Business Administration or a related field, own a laptop, and have basic knowledge of using Excel and Google Sheets. Previous experience in driver operations, operations, or customer service roles is essential. Key competencies include effective communication, customer focus, problem-solving, organizational skills, initiative, customer centricity, learning agility, and the ability to work under pressure.
Benefits: Health insurance, SafeBoda transport credits, paid annual leave, and a supportive team environment with mentorship from SafeBoda leadership are offered. Be a critical part of a team at the pinnacle of tech entrepreneurship in Africa.
Applications details: Ready for the Challenge? Send an email to [email removed - click apply for more details], attaching your CV. Please use "Driver Support Senior Associate" as the email subject. Only shortlisted candidates will be contacted.
