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Collections Specialist (Insurance)



Posted over 30 days ago...

Join the Goodlord team and revolutionize the rental experience with your expertise in insurance claims


icon Salary

No salary declared 😔

icon Location

Lincoln United Kingdom

icon Nomad Friendly?

Hybrid (In-person ~2 days / week)- United Kingdom

icon Expires

Expires at anytime

Goodlord is on a mission to redefine the rental experience in the UK, aiming to make it seamless for agents, landlords, and tenants alike. As a dynamic scale-up, we've created a robust platform adopted by approximately 3,000 letting agents, and our diverse product offerings are supported by a dedicated team of 350 Goodlordians. By joining our team, you'll be part of a company that values personal growth, well-being, and a balanced life.

Role Summary:

  • Negotiate resolutions in rent and legal protection insurance claims.
  • Handle insurance claims processes from initiation to conclusion.
  • Manage repayment arrangements following claim resolutions.
  • Respond to inquiries from various stakeholders, both internally and externally.

Role Requirements:

  • Proven experience in debt recovery or similar dispute resolution within a regulated environment.
  • Strong relationship-building skills.
  • Proficiency in numeracy and various IT/software systems in a dynamic, autonomous setting.
  • Prior experience in the lettings industry or insurance sector is a plus, but not mandatory.

What's in it for you:

  • £1000 annual development fund for personal and professional growth.
  • Bi-weekly mental health coaching sessions with Sanctus.
  • Unlimited holiday and flexible time off policy.
  • Generous fully-paid parental leave for all genders.

If you're eager to contribute to our vision of providing a top-tier renting experience, apply now! A complete job specification is available upon request. Goodlord is proud to be an equal opportunity employer and we're committed to fostering an inclusive environment. Should you require any adjustments to participate fully in the interview process, please inform us in your application. We look forward to having you on board!

Note: Due to FCA regulations, successful candidates will undergo thorough referencing checks via Experian prior to joining. References will only be requested after an offer is made. Sponsorship is not available for this role and we kindly ask agencies not to reach out, as we have established partners for recruitment support.

📍 Lincoln based 2 days a week with 3 days working remotely

Insurance Claims Facilitator - working as part of the Rent and Legal Protection Insurance Claims team

Our mission:

  • One in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world 🌎
  • We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
  • Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! 💚

The Opportunity:

  • Responsible for negotiating a resolution between landlords, guarantors, letting agents and tenants
  • Supporting all insurance aspects of the claims process from submission to conclusion of the claim
  • Overseeing repayment arrangements in the result of a resolution.
  • Responding to inbound queries from internal and external stakeholders

What we need from you:

  • Experience within debt recovery (or similar dispute resolution role) in a regulated environment.
  • Ability to build and maintain relationships quickly and effectively
  • Strong numerate and IT literacy skills, working with various software packages in a fast paced, autonomous environment.

It would be great if (but not essential):

  • You have previously worked in the lettings industry or within an insurance environment.

What's in it for you:

  • 🚀 Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
  • 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
  • 🌴 Unlimited holiday and flexible time off (subject to passing probation & fair usage policies): we encourage Goodlordians to make use of their unlimited time off to enjoy the world, recharge, and reboot. We also offer time off for volunteering and training, so you can give back to the community and pursue your passions
  • 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

What’s next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!

A full job spec is available on request

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role

No agencies please - we have tried and trusted partners we would turn to should we require support


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