Billing & Collection Associate - English and Spanish speaker

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

Our Finance and Administration department delivers efficient and effective operations and processes that are foundational to EcoVadis’ ability to drive continuous improvement in companies’ sustainable business practices at scale.

We are  seeking a Billing & Collection Associate to join the Finance team in Mexico.

This position is responsible for full-cycle multi-currency accounts receivable; including billing, billing modifications, processing incoming payments, collections and reconciling customer accounts. This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.

 Core responsibilities:

• Maintain and engage with a portfolio of aging receivables accounts via phone and emails to recover all past due accounts,
• Research disputed accounts as needed to determine the cause and validity of the delinquency.
• Take appropriate action to resolve and/or identify significant collection and billing issues and escalate appropriately,
• Process and reconcile payment where required
• Promptly responding to customer queries via email, phone, and other channels where required.
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
• Attend workshops and meetings as required.
• Respect client confidentiality at all times.
• Collaborate with EcoVadis internal stakeholders to resolve any billing and debt collection queries efficiently and effectively. 
• Assist with a variety of internal projects based on the needs of the organization.
• Participate in new pilot projects and work towards proper transition of knowledge to the team.
• Act as mentor and trainer to junior team members.
• Guide junior team members to reduce AR aging and optimize collections.
• Collaborate with the Managers  to develop processes to improve productivity and quality of the team.
• Work with the Managers to resolve any conflicts that may arise within the team.
• Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.
• Manage some office administrative responsibilities.

Qualifications

• Fluency in Spanish and English is a must. Additional languages will be a plus.
• At least 2-3 years experience of working in billing and collection with experience is required.
• Degree in a Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered.
• Strong interpersonal skills
• Excellent communication skills (written, verbal and telephone)
• Good understanding of accounting principles
• Must be skilled in Microsoft Office tools

We are looking a person who is:

• customer service oriented
• goal/results and solutions driven
• self-motivated
• reliable, dependable and honest
• professional, tactful and sensitive
• persistent, assertive and competitive natured
• who has a positive attitude
• who enjoys a fast paced environment

Additional Information

• Location: Mexico City (Calz. Gral. Mariano Escobedo 526, office 822, Anzures, Miguel Hidalgo, 11590 Ciudad de México, CDMX)
• Hybrid position: upto 8 days per month in office  
• Start date: ASAP

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.

Don't fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).