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Customer Happiness Executive



Posted over 30 days ago...


Join Marshmallow's mission to revolutionize insurance for those starting a new life in the UK as a Customer Happiness Executive


icon Salary

No salary declared 😔

icon Location

Budapest, Hungary

icon Nomad Friendly?

100% Remote- UK

icon Expires

Expires at anytime

Marshmallow is not your average insurance company. As a tech-driven innovator, we're committed to offering fair insurance prices to people relocating to the UK, focusing on the needs of underserved communities. We're profitable, growing rapidly, and on a mission to assist millions of marginalized customers with our cutting-edge solutions.

Role Summary:

  • Engage with new and existing customers through live chat and email to address their inquiries.
  • Identify customer service trends to improve our processes, tools, and products.
  • Collaborate with various teams, including underwriters and Claims and Fraud teams, to deliver a seamless customer experience.
  • Adhere to FCA guidelines to ensure compliance.

Role Requirements:

  • A customer-first mindset with a passion for service.
  • Flexible and solution-focused approach to problem-solving.
  • Ability to communicate complex concepts in a clear, understandable manner.
  • Experience in customer-facing roles, preferably in online support.
  • Strong written and verbal communication skills.

Application Process Details:

  • Initial conversation with our Talent Acquisition team.
  • Completion of a short task demonstrating your skills.
  • Final technical & culture interview with members of our Operations Team.

Marshmallow is an insurance company that aims to provide fair prices for people who move to the UK. We use technology to serve people often overlooked by financial services companies, solving important problems for those who need it most. We are profitable and growing, with a mission to help millions of marginalised customers.

The role of Customer Happiness Executive involves interacting with new and existing customers on a daily basis, solving their queries via live chat and email. You will be expected to spot patterns in customer frustrations or hopes, identifying areas for improvement in our processes, tools or product. You will liaise with other teams across the business, such as our underwriters and our Claims and Fraud teams, to ensure a seamless customer experience. Compliance with FCA guidelines is crucial.

Job requirements include being passionate about the customer, adaptable, solution-oriented, and capable of explaining complex issues in an easy and understandable way. Previous experience in customer-facing roles is desirable, especially in an online customer support role. Excellent written and verbal communication skills are required.

Benefits include flexible office working, personal budgets for learning and development, mental wellbeing support, a competitive bonus scheme, a SZÉP card, sabbatical leave, work from anywhere policy, Medicover Blue package, All You Can Move membership or Monthly BKK pass, and monthly team social budget.

The application process involves an initial call with one of our Talent Acquisition team, a short task, and a technical & culture interview with two people from our Operations Team.

Marshmallow is committed to hiring without judgement, prejudice or bias, and encourages everyone to apply for our open roles.


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