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Join the vibrant Young V&A team as a Front of House Floor Manager and be at the heart of delivering an innovative and joyful experience in a world-renowned museum
Overview
Salary £32157
Location Cambridge Heath Road, Bethnal Green, London
Nomad Friendly? In-person- London United Kingdom
Expires Expires at anytime
Organisation summary: The newly reimagined Young V&A, part of the prestigious V&A family, is a beacon of art and design for young minds. Located in London, it boasts three new galleries, interactive exhibitions, and dedicated spaces for learning and creativity. Catering to a diverse audience of children and families, the Young V&A is a place where the power of design can be discovered and appreciated by new generations, aligning with the V&A's mission to inspire and educate through the wonders of art and performance.
- Role Summary:
- Provide exceptional visitor experiences in a dynamic museum environment.
- Manage daily operations, including retail, ticketing, and gallery oversight.
- Work collaboratively with a team to support various front of house functions.
- Develop a specialism in areas such as Retail, Ticketing, or Membership while being versatile across all front of house roles.
- Role Requirements:
- Experience in ticketing or a similar customer-focused role is highly desirable.
- Commitment to the Young V&A's ethos and engagement strategies.
- Ability to work effectively as part of a diverse team.
- Passion for delivering high-quality visitor experiences in a museum or similar setting.
- Application Process Details:
- Application deadline: Tuesday 2nd April 2024
- Interview date: Tuesday 9th April 2024
The V&A: The V&A is the world's preeminent museum of art, design, and performance, with a treasure trove of over 2.8 million objects. It is a hub for creativity, education, and innovation, aiming to share the richness of the designed world with a global audience. Working here, you'll be part of a storied institution that champions diversity, learning, and employee well-being.
- Benefits:
- Generous pension scheme and holiday allowance.
- Flexible working options.
- Complimentary tickets to V&A exhibitions.
- Subsidised staff canteen and significant shop discounts.
- Supportive schemes such as bicycle loans and season ticket loans.
- Access to professional development and a variety of staff networks.
The Role Young V&A opened in Summer 2023 in Bethnal Green, London. This was a transformation of the former V&A Museum of Childhood into a completely reimagined museum, designed with and for young people. There are three new galleries and a ticketed exhibition. Visitors are invited to learn through performance, play and design. There are two shops, a café, a welcome area and learning spaces. Our target audience is 0–14-year-olds, families, and the local community.
The Front of House Floor Manager plays a pivotal role to ensure we deliver an exceptional and joyful visitor experience for children, young people, and families. As part of a team of managers, you will be responsible for, and be hands on, in delivering vital visitor and commercial daily operations including retail, ticketing, learning studio check in, galleries, exhibition and general museum operations ensuring ways of working and visitor engagement strategies are delivered aligning with the ethos of Young V&A.
In addition, you will develop a specialism focusing on a combination between Retail, Ticketing, Membership, Galleries, Volunteering or Operations but all floor managers will be trained in and support each of the front of house functions throughout the day as one team. We are particularly interested to hear from applicants with previous experience in ticketing.
Applications deadline – Tuesday 2nd April 2024 Interview date – Tuesday 9th April 2024
The V&A The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.
Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience.
Benefits Generous pension scheme 29 days plus bank holidays Flexible working Tickets to V&A exhibitions Subsidised staff canteen 25% discount in V&A shops Give as you earn scheme Bicycle loan Interest-free season ticket Interest-free rental deposit loan Free safety checks and small repairs to your bike with Doctor Bike Wide range of training and professional development opportunities Employee Assistance Programme Staff diversity networks
