Return to jobs 
Join the V&A Museum, a world leader in art and design, to spearhead a pivotal CRM platform upgrade and shape the future of visitor engagement.
Overview
Salary £57200
Location Cromwell Road, London
Nomad Friendly? In-person- London United Kingdom
Expires Expires at anytime
The Victoria and Albert Museum (V&A) is not just a museum; it's an institution celebrating human creativity with a collection that spans 5,000 years of art and design. With over 2.8 million objects, it's an inspiring place to work, offering insights into the world's many cultures and fostering a creative environment.
- Lead a critical upgrade of the CRM platform, transitioning from on-premise to cloud-based architecture.
- Engage in comprehensive project management tasks including process mapping and gap analysis.
- Implement the new system, ensuring seamless integration with existing platforms and data migration.
- Conduct thorough testing and provide training to end-users.
- Facilitate a smooth handover to the Technology department and stakeholders.
- Proven experience in project management, particularly with CRM systems and Dynamics 365.
- Strong analytical skills for process mapping and gap analysis.
- Ability to oversee data migration, system integration, and user training.
- Excellent communication skills for coordinating with various stakeholders.
- Competitive pension scheme.
- 29 days of holiday plus bank holidays, and flexible working options.
- Access to V&A exhibitions and a subsidized staff canteen.
- Enjoy a 25% discount in V&A shops and other financial well-being benefits.
- Opportunities for professional development, support from Employee Assistance Programme, and engagement with staff diversity networks.
The Role This role will be focused on the project management of our CRM platform upgrade (from v5 to v6 Silverbear encompassing membership management, fundraising and customer engagement functions among others) which sits on Dynamics 365 and encompasses a move from an on-premise to cloud based architecture. You will be responsible delivering the business requirements, process mapping including gap analysis of any changes in process, implementation of the new solution, integration where appropriate to existing systems (including the museums ticketing and eCommerce platforms), data migration, testing, training of end users and the support, and handover of the solution to the Technology department and relevant stakeholders.
The V&A The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.
Benefits Generous pension scheme 29 days plus bank holidays Flexible working Tickets to V&A exhibitions Subsidised staff canteen 25% discount in V&A shops Give as you earn scheme Bicycle loan Interest-free season ticket Interest-free rental deposit loan Free safety checks and small repairs to your bike with Doctor Bike Wide range of training and professional development opportunities Employee Assistance Programme Staff diversity networks
