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Shape the Future of Art and Design as a Technology Support Engineer at the V&A
Overview
Salary £38077
Location Cromwell Road, London
Nomad Friendly? In-person- London United Kingdom,London United Kingdom,London United Kingdom
Expires Expires at anytime
Join the Victoria and Albert Museum's (V&A) Technology team at a pivotal time of expansion and innovation. As the world's leading museum of art, design, and performance, the V&A offers a stimulating environment where technology enhances the connection between extraordinary collections and diverse audiences.
- Organisation summary - The V&A is a hub of creativity and learning, celebrating the past and embracing the future. Engage in a role where your technical skills contribute directly to the museum's mission.
- Role Summary - Provide essential support for a range of devices, ensure smooth daily operations, and play a key role in technology deployment and support.
- Role Requirements
- Expertise in Microsoft 365 administration.
- Experience supporting various devices including Windows and macOS systems.
- Proficiency in technical support for various business applications and equipment.
- Skilled in impact assessment, change management, MECM, and Intune.
- ITIL Certification and strong troubleshooting skills.
- Excellent team communication abilities.
- Benefits
- Competitive pension scheme and 29 days of annual leave plus bank holidays.
- Flexible working arrangements and exclusive access to V&A exhibitions.
- Discounts, loan programs, and a variety of training and development opportunities.
- Supportive employee networks and assistance programmes.
The Role Join the V&A Technology team during this exciting phase of growth! Technology is at the heart of the V&A's operations, facilitating the achievement of our strategic goals. As a member of our dynamic team, you'll play a vital role in supporting V&A technology and ensuring the delivery of key technology services aligned with business needs.
We are currently seeking a skilled Technology Support Engineer to join us. In this role, you will be responsible for the daily deployment and operational support of the V&A's technology estate, encompassing Windows laptops, desktops, tablets, mobile devices, and macOS desktops and laptops across both public and non-public spaces. Working alongside a team of nine, you'll provide support during the hours of 08:00 to 18:00 Monday to Friday, and 08:00 to 16:15 on Saturdays, Sundays, and Bank Holidays. Additionally, this role requires rotational weekend duty, with one weekend worked in every six. This is an onsite role you will be required to work across our various V&A sites.
Job requirements •Strong proficiency in Microsoft 365 (M365) administration. •Experience in supporting Windows laptops, desktops, tablets, mobile devices, and macOS systems. •Demonstrated ability to provide technical support for business applications, point-of-sale equipment, and audio-visual equipment. •Proven experience in impact assessment and change management processes. •Experience with MECM and Intune •Experienced and confident in troubleshooting both hardware and software issues •ITIL Certified •Excellent communication skills and ability to work effectively within a team.
Benefits •Generous pension scheme •29 days plus bank holidays •Flexible working •Tickets to V&A exhibitions •Subsidised staff canteen •25% discount in V&A shops •Give as you earn scheme •Bicycle loan •Interest-free season ticket •Interest-free rental deposit loan •Free safety checks and small repairs to your bike with Doctor Bike •Wide range of training and professional development opportunities •Employee Assistance Programme •Staff diversity networks
