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Join Florence and be at the forefront of transforming health and social care staffing with cutting-edge technology
Overview
Salary
No salary declared 😔
Location
Birmingham United Kingdom
Nomad Friendly?
In-person- Birmingham United Kingdom
Expires
Expires at anytime
Florence is a pioneering health tech company, rapidly expanding and with a mission to revolutionize the health and social care staffing sector. Since our inception in 2017, we've made a substantial impact, empowering over 90,000 healthcare professionals across the UK with our innovative platform. Our dynamic team, led by a visionary former doctor, operates from multiple global hubs, including London, Glasgow, Birmingham, Paris, and Toronto. We are passionate about our work and committed to improving the lives of caregivers and patients alike.
Role Summary:
- Forge and nurture relationships with care home users to provide outstanding customer service.
- Identify staffing opportunities and ensure client needs are met in your region.
- Collaborate with the team to boost Florence's performance and market presence.
- Assist Regional Account Managers in onboarding and retaining clients.
- Engage with both active and churned clients to maintain and grow customer base.
- Handle enquiries through various channels, including email, phone, and live chat.
- Meet and surpass monthly team KPIs.
- Become a market expert and contribute to business growth strategies.
- Support the team's success and help achieve company targets.
Role Requirements:
- IT proficiency.
- Experience in customer engagement.
- Exceptional interpersonal and communication skills.
- Passion for the Health & Social Care sector.
- Eagerness for continuous learning and development.
- Team-oriented with strong prioritization skills.
Benefits:
- Competitive salary.
- 25 days of annual leave plus an option to buy more.
- Private healthcare insurance.
- Generous maternity and paternity leave.
- Cycle to Work and under-30s Railcard schemes.
- Flexible personal benefits and wellness support.
We pride ourselves on being an equal opportunities employer, valuing diversity and fostering an inclusive environment. We encourage applicants from all walks of life and are committed to providing accommodations to support our candidates during the application process. If you're excited by the prospect of working in an innovative, fun, and supportive environment, we want to hear from you!
At Florence, we're on a mission to revolutionise health and social care staffing with innovative technology
Launched in 2017, we work with 90,000+ nurses, carers and support workers, 100,000 e-learners, and more than 2000 care providers across the UK. Nurses and carers have worked almost 1 million hours and earned more than £20 million by booking shifts through Florence.
We are a growing team, founded and led by a former doctor-turned-entrepreneur. With offices in London, Glasgow, Birmingham, Paris and Toronto, this is a really exciting time to join Florence and be part of a health tech company with a purpose.
We are looking for an Account Executive to join our fantastic operations team to, you will take ownership over the day-to-day support of customers in your geographical area, You will work alongside an exceptionally collaborative and passionate team to drive and maintain Florence's growth.
Responsibilities
- Build relationships with Florence users at care homes and various care settings in order to deliver exceptional customer service
- Support in identifying opportunities for healthcare professionals within your region as well as ensuring that clients' needs are fulfilled with adequate staffing numbers
- Work with a close-knit team to drive Florence performance and adoption across your geographic territory
- Support the Regional Account Managers with ensuring all clients reach successful onboarding and retention as Florence customers
- Engage with active clients, whilst also focusing on re-engaging with churned clients
- Attend to all general enquiries received via email, telephone and our live chat
- Consistently reach and exceed monthly team KPIs
- Become an expert in your marketplace and contribute to business plans and growth strategies
- Contribute to the overall success of the team and reaching business targets
- Communicate with clients to get a clear view on their hiring needs and organisational goals
Requirements
- Proficient in IT
- Prior experience in customer engagement
- Excellent interpersonal skills to build strong relationships
- A strong passion for and/or exposure to the Health & Social Care industry
- Demonstrates exceptional communication abilities
- A strong desire for continuous learning and personal growth
- A collaborative team player
- Organised and skilled in effectively prioritising workload
Benefits
- Competitive salary
- 25 days annual leave with option to purchase additional days
- Private healthcare insurance
- Enhanced maternity and paternity leave
- Cycle to Work Scheme
- Railcard scheme for under 30's
- Flexible personal benefits
- Wellness support
- Innovative, fun, friendly work environment
EQUAL OPPORTUNITIES
We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.
We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.
We offer a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we’d love to hear from you.
