Return to jobs
Join Explore, an award-winning adventure travel expert, providing extraordinary experiences as a Flight Consultant.
Overview
Salary
£29000
Location
Hampshire, United Kingdom - Hybrid
Expires
Expires at anytime
Organisation Summary
Explore is a trusted, B Corp certified brand specializing in sustainable, small group holidays across about 100 countries. Recognized for our commitment to continual improvement and putting people at the heart of our operations, we offer unique travel experiences that have garnered us a Feefo Platinum Service Award.
Role Summary
- Providing flight and ticketing support to customers and internal teams.
- Booking flight routes in the GDS system (Travelport).
- Taking responsibility for flight ticketing, amendments, and operational procedures.
- Participating in the duty team handling customers currently travelling who may need flight assistance.
Role Requirements
- Experience in handling published and net fares on a GDS (Travelport/Galileo/Amadeus/Sabre/Worldspan) is essential.
- Experience of issuing and reissuing tickets, and handling queues in a GDS.
- Excellent communication skills with customers.
- Detail-oriented work ethic.
Benefits and Application Process
- Role located in Farnborough, Hampshire with 2 days in office.
- Consideration given to flexible working patterns (minimum 4 days per week).
- Salary £29,000 p.a. + bonus + up to £150 per month commission.
Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all. Sustainability has always been at the heart of what we do, as has the ethos of continual improvement. A trusted brand – B Corp certified and a Feefo Platinum Service Award holder, we pride ourselves on doing the right thing, by our people, our customers, and the planet. In a complicated world that's full of potential, we strive to be better than yesterday. We put people at the heart of everything we do and are proud of the extensive benefits we offer.
The role: Our Flights Consultants are key members of our Customer Service team. They provide flight and ticketing support to our customers and various internal teams in an airline reservation capacity. This involves booking flight routes in the GDS system (we use Travelport), flight ticketing, amendments and operational procedures. They are also part of the duty team which deals with customers who are currently travelling and may need flight assistance.
Job requirements: Working experience of booking published and net fares on a GDS (Travelport/Galileo/Amadeus/Sabre/Worldspan) is essential. Experience of issuing and re-issuing tickets, and checking the queues in a GDS is desirable. Experience of communicating with customers. Skilled in working accurately, and with attention to detail.
Benefits: This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week). Salary: £29,000 p.a. + bonus + up to £150 per month commission.
