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Solutions Architect

Coursera

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Posted over 30 days ago...

Transform lives through education as a Solutions Architect at Coursera, a leading online learning platform committed to global access to world-class learning.

Overview

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United Kingdom

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100% Remote- Worldwide

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Expires at anytime

Join Coursera, a pioneering online learning platform founded by Stanford professors, on its mission to empower people worldwide with top-tier educational opportunities. As a B Corp, Coursera has made significant strides since 2012, partnering with 325+ institutions and boasting 142 million learners globally, driving education in data science, technology, and business.

Role Summary

  • Design and implement technical solutions to grow customer accounts.
  • Function as a platform expert for clients, augmenting sales and account success.
  • Analyze customer technology and align it with Coursera’s offerings.
  • Influence product strategy by relaying customer use cases to internal teams.
  • Manage integration projects with external vendors for customer-specific solutions.
  • Develop tools and automated workflows to enhance team efficiency.
  • Evolve Coursera’s methodologies for seamless integration onboarding.

Role Requirements

  • 3+ years in the software industry with a grasp on enterprise technologies (CRM, ERP, etc.).
  • Expertise in integration protocols (APIs, REST, etc.) and web technologies (JavaScript, XML, etc.).
  • Experience with cloud services (AWS, GCP, Azure) and technical project management skills.
  • Education Technology background, passion for education, and problem-solving skills are a plus.
  • Ability to work with diverse clients, a customer-centric mindset, and multilingual abilities are preferred.

Coursera is an equal opportunity employer, offering remote interviews and virtual onboarding for candidates globally. For assistance or accommodations, contact [email removed - click apply for more details]. Explore Coursera courses like 'Creative Problem Solving' to get a head start on your journey.

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 142 million registered learners as of December 31, 2023.

Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.

Job Overview:

Join our dynamic Product Services team as a Solutions Architect, where you will play a pivotal role in developing and deploying advanced technical solutions for our diverse customer base. As a vital contributor to Coursera's growth and long-term success, you will integrate Coursera's offerings seamlessly into our customers' broader technology landscapes. This role demands a collaborative approach, requiring you to work closely with various internal teams, including sales, customer success, marketing, product, engineering, finance, learner services, and legal.

Responsibilities:

  • Help to drive the growth of customer accounts by designing and implementing scalable, high-quality integration architectures that yield tangible business benefits.
  • Act as a trusted platform expert for potential clients, driving sales, success, and expansion of accounts.
  • Demonstrate a profound understanding of customers' technology landscapes and how they align with Coursera's solutions.
  • Gather, prioritize, and communicate customer use cases to our Product and Engineering teams, directly influencing our product strategy and development roadmap.
  • Collaborate with external vendors to orchestrate and execute customer-specific integration projects.
  • Enhance efficiency within internal teams by designing automated workflows and developing sophisticated internal tools.
  • Craft and refine best practices related to Coursera’s integration offerings and continually evolve Coursera’s methodologies for integration onboarding.

Basic Qualifications:

  • 3+ years of experience in the software industry, with extensive knowledge of enterprise software technologies (CRM, ERP, HRIS, LMS, LXP, LRS).
  • Proficient with integration technologies and protocols (APIs, REST, HTTP, SFTP, SSO etc.) and common web technologies, including JavaScript, XML, HTML, and CSS.
  • Experience with cloud service providers, such as AWS, Google Cloud, and Azure
  • Strong technical project management, stakeholder management, and cross-functional leadership skills

Preferred Qualifications:

  • Prior experience in Education Technology
  • A passion for education, education reform, and interest in working for a social enterprise
  • Passion for working with and helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
  • Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance.
  • Strong, proven sense of customer empathy and customer-centrism
  • Proven track record of handling highly technical work streams such as architecting integration solutions or working as a software developer
  • Fluency in multiple languages preferred

If this opportunity interests you, you might like these courses on Coursera:

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Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email removed - click apply for more details].
For California Candidates, please review our CCPA Applicant Notice here.
For our Global Candidates, please review our GDPR Recruitment Notice here.
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