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Join Marshmallow to revolutionize the insurance industry with empathetic service and cutting-edge technology
Overview
Salary
No salary declared 😔
Location
Budapest
Nomad Friendly?
98% Remote- Europe
Expires
Expires at anytime
Marshmallow is not your average insurance company; we're a game-changer in the industry, leveraging technology to offer fair insurance solutions to the often-overlooked international community in the UK. We're profitable, growing, and foster a culture of progress and collaboration. Our approach is unique as we're organized into dynamic tribes, each dedicated to different facets of the insurance process, ensuring specialized attention and innovation.
- Deliver a superior claims experience in our Claims team, providing empathetic support and efficient service.
- Accurately handle customer claims, from data collection to fraud detection, with a focus on exquisite customer care.
- Promote Marshmallow's unique claims services to enhance customer satisfaction and company growth.
- Exceptional interpersonal skills with a natural empathy for customers.
- Strong communication abilities and a polite, welcoming phone presence.
- Quick-learning, organized individual with a proactive, solution-oriented mindset.
- Prior experience in customer-facing roles, especially within the motor claims sector, is highly valued.
Marshmallow is an insurance company that aims to provide fair insurance prices for people who move to the UK. We use technology to serve people that are often overlooked by financial services companies, solving important problems for people who need it most. We are a profitable company and we are just getting started. We have a culture of progress, collaboration, and risk-taking. We work in tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams working cross-functionally to do great work.
As a Claims Customer Service Executive, you will be part of the Claims team. Our mission is to deliver the most delightful and efficient claims experience to our customers. You will be providing outstanding service when a customer makes a motor claim over the phone with Marshmallow, ensuring their needs are taken care of sensitively and effectively. You will be collecting and recording accurate details from our customers, verifying and monitoring claims received digitally, and being alert to fraud concerns. You will also be selling the benefits of using claims services provided by Marshmallow to third party drivers.
We are looking for someone who is naturally empathetic, has a polite and welcoming telephone manner, is a quick learner, and is organised. You should have excellent written and verbal communication skills, experience in a customer facing role, and a solutions-focused mindset. Knowledge of motor claims processes and experience dealing with customers that are vulnerable, aggrieved or distressed is desirable.
We offer a flexible office working environment, personal budgets for learning and development, mental wellbeing support, a competitive bonus scheme, a SZÉP card, sabbatical leave, work from anywhere policy, Medicover Blue package, All You Can Move membership or Monthly BKK pass, and monthly team social budget. You will also have the opportunity to take a 4-week fully paid sabbatical after being with us for 4 years.
Marshmallow is committed to hiring without judgement, prejudice or bias. We encourage everyone to apply for our open roles.
