Volunteer Global Client Service and Demand Coordinator

What will you be doing?

The IYF Department of Global Support Team Provides direct support and advice to the Regional Directors in overall management of corporate operations, ensuring the operational coherence of corporate programming and management instruments and oversight support mechanisms.   DGS further supports the Senior Director, Representational Affairs in her/his oversight functions of BRA and collaborates closely with the regional and central bureaux, to ensure policy coherence and synergies within IYF.   DGS leads the design and implementation of corporate support functions ensuring their strategic orientation and usefulness to the Regional Administrations.  The Global Customer Service and Demand Coordinator supports the Global Support Department's gateway role on the global customer support system. This role is vital in our mission of empowering youth globally, with a strong focus on customer service, demand analysis, strategic operational insight, and cross-functional collaboration.  Responsibilities 

Facilitate demand coordination between regions and HQ, acting as the primary point of contact for all ticketing system and related demand issues.  Ensure the seamless operation of the global customer support system, prioritizing high-quality service and optimizing user satisfaction.  Demonstrate exemplary customer service skills by handling inquiries with empathy and efficiency, aiming for timely issue resolution.  Lead negotiations and effectively manage cross-functional relationships to improve system effectiveness and elevate service delivery standards.  Employ problem-solving skills to address and resolve complex systems and support challenges, ensuring minimal disruptions to operations.  Actively participate in the testing of new tools and templates, aligning them with stakeholder and customer expectations to enhance overall system performance.  Collaborate closely with the Digital Services team to ensure that solutions are aligned with user needs and organizational objectives.  Take initiative as a self-starter, demonstrating creativity in problem-solving and suggesting improvements to enhance system efficiency and effectiveness.  Utilize social artistry to engage with diverse teams, fostering strong networks that support the mission and goals of the International Youth Federation (IYF). 

What are we looking for?

Experience 

Minimum 5 years of hands-on experience in operation support and demand coordination.  Desired proven track record in managing customer support systems, including ticketing systems and related demands.  Successful history of negotiating and building effective relationships with internal and external stakeholders.  Demonstrated problem-solving skills, showcasing innovative thinking in addressing complex issues within support functions.  Active participation in testing new tools, implementing solutions, and contributing to continuous improvement initiatives.  Previous leadership roles, highlighting the ability to empower and unify diverse teams for optimal performance.  Strong communication strategy experience, ensuring effective communication with diverse international teams.  Adaptability to global dynamics, with experience collaborating across different time zones.  Sincere commitment to organizational missions, especially in the international or youth-focused sector. 

What difference will you make?

To voluntarily represent, positively promote, and uphold the mission of “Empowering youth for a better world” in various programs and opportunities throughout the IYF interventions across member countries.