Partner Operations Manager

*this role is open to remote working within the UK. Successful candidates will be required to travel to their closest UNiDAYS campus (London or Nottingham) on occasion.

The role in a nutshell

Reporting into the Head of Partner Operations, you’ll be responsible for ensuring UNiDAYS billing readiness and protecting UNiDAYS revenue through, ensuring finance teams / affiliate networks are able to bill on time, managing partner code availability and monitoring how competitive UNiDAYS member offers are in the wider market.

Day to day responsibilities 

• Leadership. Leading a small team of Revenue Operations executives, providing guidance on their priorities, supporting escalations and auditing the quality of their work.
• Process. Defining and improving the process linked to all aspects of UNiDAYS billing readiness to ensure that we’re able to bill on time. Through our direct billing or via our affiliate networks.
• Manual billing and credit note management. You’ll ensure your team receives monthly, correctly structured data from partners managed in that way. Uploading data to the Salesforce CRM system so that our finance team is able to execute the billing and revenue recognition process.
• Affiliate network media/CPA billing audit. Your team will be confirming that all media due for billing via affiliate networks has been added to the relevant affiliate network and can be linked to a specific order. Perform CPA audit vs. contract / Salesforce data. You’ll also support the finance team with investigating any queries related to our revenue recognition process.
• Code management. Monitoring availability of codes across our live perks. Your team will be proactively requesting additional codes from partners when needed, to ensure our members have a positive experience.
• Competitive shopping. Weekly competitor shopping audit across UNiDAYS competitors to support building UNiDAYS competitor insight

What we need from you

• You’ll have extensive experience in a Finance Operations Manager / Sales Operations Analyst or similar, within a B2B environment.
• You have an analytical mind with problem solving aptitude.
• You’ll have experience in dealing with external partners as well as managing and fostering positive internal stakeholder relationships.
• partners. Working closely with them to achieve positive outcomes.
• Advance skills in Google Sheets / Excel.
• Experience using Salesforce would be highly advantageous, but not essential.

Perks

We've accomplished a lot since we started in 2011, but in many ways, this is just the beginning. This is the chance for you to get in on ground zero. An opportunity to make a difference within the business with global reach. We are the world’s largest Student Affinity Network, with over 22 million verified members in 115 markets including the US, UK, Germany, India, Canada and Australia. We work with 800 of the world’s biggest brands globally, taking their products and services into the hearts and minds of tomorrow’s professionals, delivering engagement, building affinity and sales. You’ll also be working for a Great Place to Work CertifiedTM company who have been recognised on the UK’s Best WorkplacesTM for Wellbeing and UK's Best Workplaces for Women 2022 list. To find out more about our workplace initiatives, see our UK exclusive case study with Great Place to Work and be sure to visit our profile for more information.

We offer a fast paced, fun & social working environment where you can truly make an impact. We believe that work should enhance and complement your life which is why we leave it up to you to decide where you work. You can choose to work from your assigned campus (either Nottingham or London) or from home, whatever works best for your individual needs. Your manager may request you attend team meet ups at your campus but other than that it is up to you! We work hard at UNiDAYS, but we also believe in fair compensation for hard work. That's why we're pleased to offer all employees full access to our comprehensive benefits package.

Our perks include:

• 25 days holiday per year increasing with length of service, plus flexible bank holidays
• Competitive salaries
• 4pm finishes every Friday
• Company bonus scheme
• Company pension scheme
• Private health insurance (Vitality)
• Income protection policy
• Life assurance policy
• Employee Assistance Program
• Enhanced parental leave pay
• Core hours with flexibility around how/when you manage your time
• Regular team building activities
• The latest tech and hardware will be supplied from day one
• Good Vibes Program: we know we’ve all had to adapt to new ways of working and UNiDAYS has always taken pride in the community we’ve created in the office but we’re just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office! We want to boost your remote working experience so think virtual parties, pottery classes, wellness classes and guest speakers just to name a few!
• Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.